Principal Engineer, Network

<div class="content-intro"><p>At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.</p> <p>We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.</p> <p>At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.</p> <ul> <li>Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.</li> <li>Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.</li> <li>Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.</li> <li>Talkdesker: YOU!</li> </ul></div><p>The SRE Connectivity team at Talkdesk builds, operates, and evolves the infrastructure foundation that supports all engineering teams. We work with an automation-first mindset and prioritize availability, reliability, and scalability at global scale.</p> <p>As a Principal Engineer, you will serve as a senior technical authority for network and SRE infrastructure. You will shape architecture, drive engineering standards, and lead complex initiatives across a large, distributed, multi-region, multi-cloud environment. This role is deeply hands-on and focused on solving hard infrastructure problems at scale.<br>At Talkdesk, we follow a “you build it, you own it” philosophy. You will help reinforce that culture by designing platforms and guardrails that empower teams to operate safely in production, fostering a blameless, learning-driven engineering environment.</p> <p><strong>What you will do:</strong></p> <ul> <li>Architect and evolve core network infrastructure and shared SRE platforms used company-wide</li> <li>Lead design and implementation of large-scale infrastructure initiatives</li> <li>Stay deeply hands-on: contribute code, automation, and infrastructure changes</li> <li>Establish technical standards, patterns, and best practices across teams</li> <li>Drive automation-first operations and eliminate manual, error-prone workflows</li> <li>Improve reliability through strong observability, monitoring, and proactive detection</li> <li>Design tooling and platforms that enable teams to safely run production workloads</li> <li>Participate in on-call rotation and remain close to real production challenges</li> <li>Lead incident response and root cause analysis for complex system failures</li> <li>Act as a technical mentor and multiplier for senior engineers</li> <li>Influence cross-team architecture and long-term infrastructure strategy</li> </ul> <p> </p> <p><strong>Required experience</strong></p> <ul> <li>Strong ha ... (truncated, view full listing at source)