Senior Software Engineer - Fullstack

<div class="content-intro"><p>At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.</p> <p>We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.</p> <p>At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.</p> <ul> <li>Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.</li> <li>Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.</li> <li>Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.</li> <li>Talkdesker: YOU!</li> </ul></div><p><strong>Job Summary:</strong></p> <ul> <li>At Talkdesk, we build the next generation of our platform using a microservices architecture and strongly autonomous vertical teams. Each team owns its services end-to-end — architecture, delivery, quality, and production readiness.</li> <li>We expect senior engineers to set the technical bar. You will make architectural decisions, challenge assumptions, and raise the quality of both our code and our engineering practices. Peer reviews, production readiness, and collaboration are non-negotiable — nothing reaches production without scrutiny.</li> <li>This role is full-stack, but frontend excellence is critical. We are looking for someone who deeply understands how systems meet users — performance, usability, reliability — and can confidently move between React-based frontends and Kotlin/Java backend services with some legacy in Ruby.</li> <li>If you enjoy owning complex problems, influencing technical direction, and delivering polished user-facing experiences backed by solid distributed systems, this role is for you.</li> </ul> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li>Take <strong>technical ownership</strong> of complex features from frontend to backend, including design, implementation, testing, and production readiness</li> <li>Design and build high-quality, scalable user-facing applications, with strong attention to UX, performance, and maintainability</li> <li>Develop and maintain events based services and APIs that support frontend needs at scale</li> <li>Make architectural decisions and actively <strong>influence technical direction</strong>, standards, and best practices within the team</li> <li>Collaborate closely with Product, Design, and other engineering teams to ensure solutions fully meet business and user requirements</li> <li>Act as a <strong>technical reference</strong> for the team: review code critically, document architecture clearly, and mentor other engineers</li> ... (truncated, view full listing at source)