Senior Engineer I, Key Account Technology

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. The Key Account Technologists are the ASM product experts who support extensive customer and internal company contacts while driving the introduction of new products, product improvements, and product modifications. As a Key Account Technologist (KAT) you'll help to expand product market share by helping win development tool of record (DTOR) selections and supporting competitive process application performance of the installed base. Further, the role requires someone who is not only skilled in RD/Innovation, development, engineering, and design for manufacturability, but also someone who can be a key team member developing and delivering the PECVD technology roadmap. This role requires interactions and communication between the product development team and the customer to ensure customer issues and concerns are being addressed with solutions and timelines. A persistent approach to Product Life Cycle (PLC) will also be required to achieve strong engagement with the new product development team. RESPONSIBILITIES: Responsible for process application NPI (New Product Introduction), product improvements, and product modifications for key product unit (KPU) installed base Develop and maintain relationships with key customers. Responsible for managing all the technical account aspects of customers Responsible for resolution of process and hardware-related escalations in the field Responsible for defining, maintaining, and implementing BKM process for all process applications – including standards, specs, and recipes, installed base performance Support highly engaged working relationship between KAT department, ASM’s customer account teams and customers’ engineers to ensure all customer needs and requirements are understood and addressed Drive close cooperation with multiple internal stakeholders, especially with Process Development teams, Global Sales, Service and Spares, Account Teams, Engineering and Global Product Management (GPM) Key SELECTION CRITERIA: 5+ years (or 3+ years with Ph.D.) experience in the semiconductor wafer processing or capital equipment industry Master’s degree (or above) in material science, physics, chemical, mechanical or electrical engineering, or related field Related work experience can include process engineering, technical marketing, or product support Proven ability to drive continuous improvement across operations Able to build long term relationships of trust with customers Strong written and verbal communication skills including excellent presentation and influencing skills Semiconductor experience should be primarily focused on PECVD. Experience in work function, metallization, silicides, and electrodes in logic or memory is preferred PERSONAL / professional ATTRIBUTES: Self-starter with high energy and strong work ethic Highly motivated and results driven A proactive change agent A strategic thinker with the ability to implement and drive tactics, strong at execution A problem solver – communication comes naturally when solving problems and addressing roadblocks. Able to independently make and execute decisions in a timely manner, leading people accordingly Ability to lead and influence others across cultures Highly collaborative and able to manage conflict Travel: Flexibility to travel u ... (truncated, view full listing at source)