Uber Rides Support Specialist (Spanish Speaker)

Uber Rides Support Specialist (Spanish Speaker) Department: Community Operations Team: Community Operations Location: Lisbon, Portugal Type: Full-Time ## About the Role The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Uber's Centers of Excellence (COEs) are the 24/7 contact management hubs that make this possible. At our COEs, we hire Community Support Representatives, Managers, and various other essential roles to support our business needs and continued growth. Our customer operations teams respond to virtual tickets and provide high-quality support to ensure a seamless experience for every user. ## What You Will Do - Omnichannel Support: Provide high-quality virtual customer support through ticket systems (chat and email) and potentially via phone. - Issue Resolution: Resolve low-to-medium complexity customer issues by following established procedures and guidelines. - Customer Advocacy: Ensure high customer satisfaction by demonstrating empathy and care while solving concerns. - Analysis: Perform root cause analysis on recurring issues and present findings to the team. - Operational Consistency: Work within a stable line of business characterized by low ambiguity and well-documented procedures. ## Basic Qualifications - Languages: Proficiency in both Spanish and English is required. - Experience: At least 6 months of experience in retail, hospitality, or a customer service environment (in-person or contact center). - Adaptability: Comfortable operating across multiple platforms and communication modalities. - Technical Skills: Strong basic computer skills and digital literacy. - Communication: Strong verbal and written communication skills. - Customer Centricity: A passion for advocate-driven support and a "customer first" mindset. - Executional Excellence: A track record of hitting targets and maintaining high-quality standards. - Problem Solving: Ability to think critically and identify solutions within defined workflows. - Teamwork: A collaborative spirit and the ability to work effectively wi