Customer Success Manager

Customer Success Manager Department: Sales & Account Management Team: Account Management Location: Randburg, South Africa Type: Full-Time **About the Role** This role will be a part of the Direct team in South Africa while working very closely with the Central Uber Direct teams. You will use your business development skills working with a growing base of Partners (Enterprise/Key accounts) to fuel Uber Direct (Delivery as a Service Product) growth in South Africa, leading the relationships with top managers in the industry. Direct is a new business that focuses on last-mile and same-day delivery across multiple verticals - Online Food Delivery, Grocery, Retail, E-commerce, and more; rapidly growing the ways in which Uber connects the world! You will play an integral role on a cross-functional team, performing towards our vision and strategy of connecting e-commerce to final consumers. You will be the face of Uber Direct externally to a portfolio of partners, where you will negotiate and help operate/handle high-priority partnerships that drive revenue growth. You will collaborate across internal teams including product, finance, legal, compliance, and operations to provide the best service to our customers! You will focus on pursuing new merchants (restaurant, retail and grocery, marketplaces) in South Africa to offer our newest "Direct" product by effectively communicating the value proposition of our on-demand delivery for partners (Delivery as a Service). You will be responsible for building the Direct business pipeline, forecasting opportunities, and constructing territory and account plans. Companies have evolved and now understand the importance of being close to their customers. Quick delivery is part of that offering, and we have a great logistics team that can deliver. **What You Will Need / Bonus Points** As an Uber Direct Account Manager, you will be at the heart of the Uber Direct South Africa team, supporting the growth of the South Africa business by: 1. Prospecting into high-value accounts that are ideal targets for Uber Direct (DaaS) 2. Promoting the Uber Direct value proposition