Senior Manager, Operations Success

Senior Manager, Operations Success ✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs are often restricted to a few wealthy cities, but talent exists everywhere. Oyster set out to change this by launching a global employment platform that enables companies to hire, pay, and support talent anywhere. We’re proof that a strong, engaged culture doesn't require an office. Since January 2020, Oyster has: 🌏 Built a distributed team of 400+ across 60+ countries 👩‍💻 Featured in Forbes https://www.forbes.com/sites/laurabegleybloom/2024/01/25/work-from-home-or-anywhere-top-30-companies-for-remote-jobs-in-2024/ as #9 in FlexJobs Top 30 Companies for remote jobs 🌈 Formed a diverse leadership team and a workforce that’s 60% female 🏆 Earned top employee engagement scores 🦄 Raised $286 million; valued at $1.2 billion 💚 Achieved B Corp status in 2023 Our momentum shows the power of global employment, and we’re just getting started! If you want to help us drive change and work remotely, we’d love for you to apply! 👩‍💻 THE ROLE Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within 0 / +4 UTC. We are looking for a Senior Manager, Operations Success to lead and develop a team responsible for managing and optimizing relationships with our external vendor partners. This role will oversee Vendor Managers who manage key partnerships across a number of business areas, including legal, compliance, H&S, Benefits, and EOR that support our global operations. This leader will play a critical role in ensuring our operations vendor ecosystem is high-performing, scalable, and aligned with business goals. You and the team will focus on building strong, strategic partnerships that create mutual value for both Oyster and our partners. The ideal candidate brings a strong background in partnership management, vendor strategy, and negotiation, combined with the ability to lead teams, influence cross-functional stakeholders, and use data to drive strategic decision-making. This role sits at the intersection of strategy, operations, and relationship management and will work closely with teams across Go-to-Market (GTM), Legal, Finance, and Operations. KEY RESPONSIBILITIES Team Leadership & Development - Lead, coach, and develop a team of Individual Contributors who manage strategic external partners. - Build a high-performing team culture focused on ownership, accountability, and partnership excellence. - Provide guidance and support to the team on complex partner issues, escalations, and negotiations. - Enable the team to develop clear processes, playbooks, and frameworks to support consistent vendor management practices. - Lead change management initiatives, helping teams adopt new processes, tools, or ways of working at scale. Vendor Partnership Strategy - Define and execute the vendor partnership strategy to ensure vendors effectively support business growth and operational needs. - Identify opportunities to optimize vendor performance, expand partnerships, and drive efficiencies. - Develop scalable frameworks for vendor selection, onboarding, performance monitoring, and renewal decisions. - Ensure vendor partnerships deliver strong outcomes while maintaining sustainable commercial arrangements. Relationship Management & Negotiation - Build and maintain strong executive-level relationships with key vendor partners. - Lead complex vendor negotiations and support Vendor Managers in structuring commercially sound, mutually beneficial agreements in collaboration with Legal. - Drive a “win-win” partnership approach, balancing business needs with long-term partner success. - Manage vendor escalations and facilitate resolution of complex operational or contractual challenges. Cross-Functional Collaboration - Act as a strategic partner to int ... (truncated, view full listing at source)