Partner Operations Manager

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Growth Partnerships team creates, manages, and expands a diverse and growing set of partnerships that help Upstart acquire, retain, and better serve our customers. We work with mission-aligned companies to expand Upstart’s reach and impact - companies whose customers can benefit from effortless credit, or whose products add value for our own customers. As one of Upstart’s primary engines of customer acquisition, the partnerships we create and grow are central to Upstart’s success. As the Partner Operations Manager at Upstart, you will play a critical role in ensuring our partner program operates smoothly and efficiently. You will own the operational backbone of Growth Partnerships—supporting partner onboarding, reporting, invoicing, and day-to-day partner needs—while collaborating closely with Account Managers and cross-functional teams (e.g. product, engineering, legal, and marketing). This is a new individual contributor role with high ownership, significant visibility, and meaningful opportunities for growth as the partner program scales. How you’ll make an impact Own partner operations workflows, ensuring consistent, efficient execution across onboarding, reporting, payments, and ongoing partner support Partner closely with Account Management to support partner health, retention, and expansion through operational excellence Coordinate cross-functionally with Product, Engineering, Marketing, Creative, and Legal to resolve technical issues, launch initiatives, and support partner needs Maintain accurate partner documentation, processes, and operational playbooks to support scale and consistency Identify opportunities to improve operational efficiency through process optimization, automation, and tooling Execute end of month book reporting process to ensure accurate and timely payments to partners based on contractual agreements Work with Upstart Legal and Compliance to ensure our partners are representing Upstart’s products in an accurate and compliant way Minimum Qualifications 4+ years of experience in operations, partner operations, program management, or a related role Advanced proficiency with spreadsheet tools (e.g., Excel or Google Sheets), including data organization, analysis, and reporting Experience managing multiple workflows or projects simultaneously in a fast-paced environment Demonstrated ability to own processes end- ... (truncated, view full listing at source)