Manager, Air Operations

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity At Flexport, we’re on a mission to make global trade simple for everyone. We’re looking for an Manager , Air Operations to lead our Gateway Operations in Cambodia. In this role, you’ll guide a team of operations specialists to manage air shipments from start to finish — making sure our customers’ cargo moves smoothly, efficiently, and on time. What You’ll Do Lead and support the air operations team in managing daily export/ import shipments. Oversee the full shipment lifecycle — from booking and pickup to airline handover and final delivery. Coach and develop team members to help them grow and perform at their best. Act as the main point of contact for escalations and ensure quick, effective resolutions. Build and maintain strong partnerships with airlines, terminals, and trucking providers. Collaborate with internal teams such as planning, sales, customs, and destination offices to ensure seamless coordination. Continuously improve workflows to enhance efficiency and customer experience. Ensure all activities follow Flexport’s standards, policies, and local regulations. Identify opportunities to improve workflows — saving time, reducing costs, and boosting productivity. Monitor and review vendor performance, providing feedback and solutions to improve service quality. Oversee billing accuracy and cost control, resolving invoice disputes promptly. Manage keep good relationships with external vendor, providers to get support and handle shipment smoothly. Contribute to Continuous Improvement: Actively refine procedures and enhance systems by identifying inefficiencies, streamlining processes, and collaborating with teams to implement new workflows, optimize existing systems, and integrate new technologies. What you will need: Experience: Bachelor’s degree in logistics, supply chain, business, or related fields. Minimum 7+ years of experience in logistics, freight forwarding, supply chain or ocean carrier operations. 2 to 3years of leadership experience Very good knowledge of Air export import rules regulations in Cambodia Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill Good communication of written and spoken English.Chinese is a plus Mindset: We’re looking for folks that have: Excitement to manage relations and create a best-in-class operational structure Demonstrated ability to lead teams in day-to-day execution and process improvement Hands-on, process-oriented, structured thinker with strong problem-solving capabilities Strategic vision and ground floor execution Excellent communication, interpersonal and organizational skills Client service mindset - obsessed with client and squad happiness A mastery of internal and external communication Courage to challenge the status quo when logic and reason require it. See something broken? Fix it! The desire to lead, train and develop up and coming industry talent Skills: Coaching your colleagues Encouraging your team to improve how the team works Helping your team learn from their performance outcomes Inspiring your team Engaging a customer with empathy and without bias P ... (truncated, view full listing at source)