IT Operations Automation Engineer (100% Remote - USA)

IT Operations Automation Engineer (100% Remote - USA) About the job The IT Operations Automation Engineer is a technical solutions expert responsible for developing, facilitating, and overseeing automation for Hopper IT. This role requires a "first-principles" thinker who can deconstruct technical challenges into their base elements and rebuild them with automated logic to drive operational maturity. What would your day-to-day look like - Build and maintain critical automation platforms, such as an Automation Service Gateway, to standardize how services are exposed and secured within IT Operations. - Proactively identify opportunities for automation and develop new processes following best practices for development, test, and implementation. - Partner with stakeholders to replace manual workflows with scalable, compliance-driven systems. - Provide Tier 2 and 3 support and troubleshooting, coordinating with vendors and internal teams when elevated support is required. An ideal candidate has - At least 4 years of experience in a similar role. - Proven experience developing scripts in Python, Terraform, or Bash. - Solid understanding of GCP, Okta (APIs and Orchestrator), and Google Workspace. - Knowledge of professional best practices for the full SDLC, including coding standards, code reviews, source control management (GitHub), and build processes. Perks and benefits of working with us: - Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. - Unlimited PTO. - Carrot Cash travel stipend. - Access to co-working space on demand through FlexDesk AND Work-from-home stipend. - Please ask us about our very generous parental leave, much above industry standards!. - Entrepreneurial culture where pushing limits and taking risks is everyday business. - Open communication with management and company leadership. - Small, dynamic teams = massive impact. - 100% employer paid Medical, Dental and Vision coverage for employees. - Access to Disability & Life insurance. - Health Reimbursement Account (HRA). - DCA/ FSA and access to 401k plan. More about Hopper At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company’s recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year. Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutio ... (truncated, view full listing at source)