Mid-Market Customer Account Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies , and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work . With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make a difference: We’re looking for a commercially strong, growth-minded Customer Account Manager (CAM) to join our Mid-Market NOAM team. In this role, you will own a portfolio of accounts in the $20K–$200K ACV range and be accountable for driving renewals, expansion, rightsizing, and vendor consolidation. You’ll translate Iterable’s AI-powered, cross-channel capabilities into measurable customer value, ensuring every account is maximizing its investment in the platform. Success in this role requires a disciplined sales approach, strong forecasting rigor, and the ability to multi-thread across modern B2C marketing organizations - including global brands with multiple regions, units, or stakeholders. You’ll lead commercial conversations end-to-end: negotiation, pricing proposals, pipeline management, and expansion planning. Working closely with Customer Success, you’ll uncover new use cases, new channels, and new product opportunities to systematically grow your book of business. Your impact will be measured by your ability to renew accounts on time, expand contract value, identify whitespace, and maintain high customer satisfaction throughout the lifecycle. ***candidates must be located in EST or CST time zones to be considered for this role. You’ll get to: Own the full renewal and expansion cycle - pipeline management, proposals, negotiation, forecasting, and contract execution. Build and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth. Introduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value. Lead win–win commercial negotiations, protecting margin while strengthening long-term relationships. Partner closely with Customer Success, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience. Map multi-brand or multi-region account structures to uncover new units, new use cases, and expansion pathways. Build relationships with influencers and decision makers across your accounts, driving multi-threaded engagement. Respond to and manage customer commercial inquiries with speed, accuracy, and ownership. Experiment with new strategies and commercial motions, providing feedback to leadership on what drives growth in the region. We are looking for people who have: Have SaaS exp ... (truncated, view full listing at source)