Support Specialist | DX

Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. DX, now part of Atlassian, helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. Based in downtown Salt Lake City, we are trusted by industry leaders like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings to help their engineering teams thrive at scale. As a Support Specialist, you will work closely with customers to understand and troubleshoot technical issues across our platform and integrations. This requires familiarity with APIs, data ingestion pipelines, authentication configurations, and the engineering systems customers connect to DX (e.g., GitHub, Jira, Azure DevOps). You will also support customers using our survey tools, which help teams gather and act on feedback from developers, engineering managers, and other technical stakeholders. This includes assisting with survey configuration, deployment, and interpreting survey data alongside usage analytics to provide a holistic view of developer experience. You’ll be a key member of our support team, helping customers resolve issues via web, email, case updates, and direct video or Slack-based support. You’ll also partner with our Engineering and Customer Experience teams to ensure product quality and to share insights on recurring challenges or product gaps. This is a great opportunity for someone excited to work at the intersection of developer tools, data infrastructure, team feedback, and customer advocacy—and eager to learn and grow within a fast-paced, global organization. Key Responsibilities Customer Advocacy: Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly. Survey Enablement: Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams. Technical Troubleshooting: Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product. Omnichannel Support: Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls. Process Improvement: Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources. Qualifications Experience: 0–2+ years of customer-facing technical support or solutions engineering experience. Tooling: Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc. Integrations: Understanding of APIs and how systems connect via webhooks or tokens. Communication: Comfort troubleshooting and explaining technical concepts to both technical and non-technical users. Security: Familiarity with authentication concepts (OAuth, SAML, token-based auth). Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States , we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 90000 - USD 108000 Zone B: USD 81000 - USD 97200 Zone C: USD 74700 - USD 89640 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with ... (truncated, view full listing at source)