Support Engineer, U.S. Government Support

<div class="content-intro"><p>GitLab is an open-core software company that develops the most comprehensive <a href="https://about.gitlab.com/solutions/devops-platform">AI-powered DevSecOps Platform</a>, used by more than 100,000 organizations. Our <a href="https://about.gitlab.com/company/mission">mission</a> is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like <a href="https://about.gitlab.com/gitlab-duo/">Duo Enterprise</a> and <a href="https://about.gitlab.com/blog/gitlab-duo-agent-platform-what-is-next-for-intelligent-devsecops/">Duo Agent Platform</a>, customers get AI benefits at every stage of the SDLC.&nbsp;</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/">values</a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p></div><p><strong><strong class="textBold">An overview of this role</strong></strong><br><br>As a Support Engineer on our U.S. Government Support Engineering team, you operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in some of the most secure and constrained environments in the world. Your work directly supports national security missions, including customers operating within FedRAMP-authorized, air-gapped, and classified or semi-classified environments where traditional troubleshooting approaches are not always possible.</p> <p>In this role, you will engage deeply with GitLab through the command line; analyzing logs, system behavior, and application performance with strong Linux fundamentals and an understanding of how GitLab’s components interact end-to-end. You may partner with Product and Engineering to reproduce and document edge-case defects using sanitized or redacted data, or contribute directly to the product by opening merge requests that resolve customer-impacting issues. Beyond resolving individual cases, you’ll help strengthen GitLab by improving documentation, support workflows, and institutional knowledge, ensuring that lessons learned in highly regulated environments benefit the broader platform; all while working in a fully remote, highly collaborative environment built on trust, autonomy, and shared ownership.</p> <p>Some examples of our projects:</p> <ul> <li value="1"><a class="textLink" href="https://gitlab.com/gitlab-com/support/toolbox/strace-parser"><u><span class="textUnderline">A tool to quickly analyze strace output</span></u></a></li> <li value="2"><a class="textLink" href="https://gitlab.com/gitlab-com/support/toolbox/gitlabsos"><u><span class="textUnderline">A solution to capture the state of a customer’s server for easier troubleshooting</span></u></a></li> <li value="3"><a class="textLink" href="https://docs.gitlab.com/ee/ci/chatops/"><u><span class="textUnderline">A functionality to ChatOps to make it easier to identify user accounts on GitLab.com</span></u></a></li> </ul> <h2><strong><strong class="textBold">What you’ll do</strong></strong></h2> <ul> <li value="1">Collaborate closely with public sector customers, including U.S. gover ... (truncated, view full listing at source)