Partner Operations Specialist (Remote Elegible)

<div class="content-intro"><p>For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.</p></div><p>This role will be based out of Costa Rica and reports to our Manager of Partner Operations based in Costa Rica. This role operates on a fixed overnight schedule, running from Sunday through Thursday. Specific shift hours and additional operational details will be discussed in-depth during the interview process for qualified candidates.</p> <p>You Will:</p> <ul> <li>Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs</li> <li>Work within the Salesforce.com CRM & CPQ system to assist sales reps</li> <li>Manage high volume intake queue, maintaining consistent SLAs </li> <li>Manage partner deal registration process (lead routing) </li> <li>Review contracts and order paperwork for completeness and accuracy</li> <li>Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution </li> <li>Quickly learn and master the quoting process</li> <li>Coordinate deal reviews with sales; support training, development, and compliance with operational policies</li> <li>Manage the daily deal approval process</li> <li>Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient</li> <li>Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency</li> <li>Assist with the reconciliation of multiple transactions and other contract related adjustments</li> <li>Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)</li> </ul> <p><strong>You Have:</strong></p> <ul> <li>2+ years of experience with Order Management, Sales Ops, or Deal Desk at a SaaS organization</li> <li>2+ years of experience working with channel partners</li> <li>Ability to ensure order detail and documentation is updated and entered in the system</li> <li>Familiarity with financial or revenue recognition principles and contracting guidelines</li> <li>Experience in a high volume / multi transactional environment for EOM, EOQ, and EOY </li> <li>Ability to thrive in a fast-paced,evolving, high-growth environment; ability to execute on new processes</li> <li>Ability to problem solve and work cross departmentally with multiple stakeholder</li> <li>Communicates clear and effectively to various situations and audiences </li> <li>Experience working in Salesforce, Smartsheet and Tableau preferred </li> </ul> <p><strong>Perks & Benefits:</strong></p> <ul> <li>Fully paid Health & Life insurance for full-time employees and family members</li> <li>Monthly stipend to support your work and productivity</li> <li>Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.</li> <li>12 days paid Vacation + Flexible Time Awa ... (truncated, view full listing at source)