Strategy & Value Senior Consultant

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! About the Role As a Strategy and Value Senior Consultant, you operate as both a force multiplier across the sales organization and a direct strategic resource on our most strategic deals. In the first mode, you work across the deal lifecycle — advising Account Executives on deal strategy, shaping how they approach value conversations, and coaching them on the effective use of our proprietary value modeling platform. You build their capability to develop credible value hypotheses and deliver compelling early-stage presentations independently, expanding the organization's overall capacity to sell on value rather than features. In the second mode, our most complex and strategically significant opportunities, you lead pre-sales teams' on-site business process discovery, owning the formal business case end-to-end, and delivering executive-level presentations directly to C-suite economic buyers. The role works across industry-aligned sales teams, but is expected to develop industry-specific knowledge and conversancy to evidence credibility with buying executives. Central to the role is a deep understanding and dexterity in identifying where and how traditional automation, AI, and agentic AI add measurable customer C-suite relevant business value in the customer experience space. The role reports to the Vice President of Presales Strategy and Solution Engineering and is closely aligned with Regional Sales Vice Presidents and the Americas Senior Vice President of Sales. The role is located in and supports deals primarily in North America. What You'll Do Deal Strategy Advisory Engage early in the sales cycle as a strategic advisor to Account Executives (AEs), helping them assess deal structure, identify economic and organizational decision dynamics, and develop a winning approach before the opportunity is fully formed Advise on stakeholder mapping, competitive positioning, and the sequencing of value conversations to establish favorable evaluation criteria ahead of formal RFP or executive review processes Contribute to account planning, pipeline reviews, and deal qualification sessions — providing an informed perspective on deal health, strategic risk, and the levers most likely to accelerate or stall a decision Guide AEs on cost-of-delay and cost-of-inaction framing as a tool for creating urgency with economic buyers without resorting to discount-driven pressure. AE Coaching Value Tool Enablement Coach AEs on the use of our proprietary business case modeling tool for early-stage value hypothesis development — building their confidence and fluency so they can lead initial value conversations independently Review and provide structured feedback on AE-developed value models and presentations, ensuring analytic credibility, accurate assumption-setting, and appropriate calibration of projected outcomes Contribute to repeatable coaching frameworks, value hypothesis templates, and discovery conversation guides that ... (truncated, view full listing at source)