Account Manager

Hello, we’re Instrumentl. We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the most-loved grant discovery and management tool. To help us get there, we’re hiring a remote Account Manager to be the face of our brand for prospective customers. Our new Account Manager will have a key role in shaping the future of the Sales team, working directly with our Sales Managers and VP of Sales. About us:  Instrumentl is a hypergrowth YC-backed startup with over 3,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform. Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship! About the role: As an Account Manager at Instrumentl, you'll own relationships with a book of existing customers — helping them get more value from the platform and expanding their usage as their needs grow. You'll work with Executive Directors, Development Directors, Grants Managers, and finance teams at nonprofits who already know and love Instrumentl. You'll handle inbound upgrade requests while also proactively outbounding into strategic accounts where you see expansion opportunity. We'll expect you to convey warmth, kindness, and competence in every interaction. These folks are out there raising money to achieve their missions, and you'll help them unlock even more of Instrumentl to get there faster! Get to know us at instrumentl.com/about! For this position, we are looking for someone based in the continental US.