Solutions Support Engineer - West

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. SUMMARY As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, y ou will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creat ing solutions for customers while scaling our support offering using coding and scripting. WHAT YOU'LL DO Responsible for technical customer support experience within the Wiz product Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation (either technically or strategically) Create, maintain, and coordinate incident management requests to product or engineering Design and implement solutions that scale the support offering through automation Participate in on-call rotation for after-hours, holiday, and weekend support coverage WHAT YOU'LL BRING Must be comfortable working 9-6 PST 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role 2+ years experience with Cloud technologies (Azure, AWS, GCP) 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications. Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON Proficiency with command-line tools and Linux operating system environments NICE TO HAVE Experience with DevOps technologies Familiar with REST APIs or GraphQL Knowledge of basic web technologies (e.g., HTTP, HTML, DNS) Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing) Understanding of relational databases C andidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that t hey re side in the contiguous United States. Benefits Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location. Health Welfare Benefits Medical, dental and vision insurance Home Office Setup reimbursement Flexible Spending Accounts Monthly Connectivity reimbursement Employee Assistance Program (EAP) Financial Benefits Short- and Long-term Disability Insurance Life Accident Insurance 401(k) Retirement Savings Plan (with employer match) Time Off Flexible paid time off + 11 paid holidays Paid leave programs, including parental, pregnancy health, medical and bereavement leave Compensation Starting compensation will be determined based on various factors, including but not limited to, the can ... (truncated, view full listing at source)