Technical Program Manager, Knowledge Innovation

About the TeamThe Knowledge Innovation team is scaling OpenAI with OpenAI. We are building a model powered knowledge system that evolves and learns as our products, systems and customers evolve. We leverage our state of the art models, technologies, and products (some external, some still in the lab) to assist or completely automate robust operations supporting both internal and external customers. We support OpenAI customers and internal partners globally, powering systems from customer support to integrity to product insights. We are a self-contained multi-disciplinary team, who enjoy a lightning fast feedback loop with customers at scale, some of whom sit just a few pods away. We iterate fast, and build for reliable long-term impact. We're constantly looking for the similarities and patterns in different types of work, and focus on building simple primitives, to apply world class knowledge to many domains. The work of this team exemplifies use of OpenAI technologies. We build systems so everyone can see the leverage that is possible with well designed AI-based implementations. We do this by working through internal use cases focused on Customers (specifically knowledge systems, automation systems, and automated agent systems) to prove impact, then we scale.About the RoleWe are looking for a technical program manager with both operational and product chops to drive a state of the art ‘future of work’ initiative that supports all OpenAI products and customers. As a TPM, you will work closely with Product, Support, Sales, Research and our leadership team to ensure our strategy and products are well designed, we are executing, and our stakeholder and partner relationships are aligned. You will work closely with the team that builds our globally scaled automation, as well as coordinate with multiple internal and vendor partners to define ambitious goals and milestones. We work very closely with customers, and you will work with current and future customers and partners to define the future of operational work.This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.In this role, you will:Design and implement simple human/AI-cooperative processes that solve complex problems, and adapt to constantly evolving business goals.Create strong aligned relationships with research, operations, sales and product groups.Successfully deliver high-profile, complex technical projects against tight deadlines, managing dependencies across multiple teams.Effectively communicate progress, status, and risk to all stakeholders from internal partners, to strategic customers, and leadership.Increase structure in logistical processes throughout the entire lifecycle of development, creating technical roadmaps with milestones to deliver them at all stages.Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering and Technical Program Management functions. You might thrive in this role if you: Have 7+ years experience as a Technical Program Manager or similar role, managing complex technical programs at a large scale. Vision or ambition for how AI can redefine operational knowledge work.Support and deep operational experience is a must.Experience working with strategic customers and partners is a must.Strong track of execution in delivering ambitious goals on complex cross-functional projects.Exceptional analytical and problem-solving skills, with the ability to identify risks and develop effective mitigation strategies.Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.Have a bias for action and willingness to work iteratively with your customers to deliver the right solution that solves their problem.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that ge ... (truncated, view full listing at source)