Strategic Account Manager

Join the future of news We’re on a mission to deliver riveting storytelling for all of America. At The Washington Post, you’ll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most. About Our Team The Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales. Why This Role Matters The Washington Post is seeking a Strategic Account Manager to drive exceptional client relationships and ensure the seamless execution of custom advertising solutions. This role serves as the primary point of contact for clients, overseeing the development, implementation, and optimization of high-impact marketing campaigns across digital, print, social, and mobile platforms. You will collaborate with cross-functional teams and external partners to deliver innovative, data-driven advertising programs that meet—and exceed—client objectives. What Motivates You Building strong relationships and delivering exceptional client service Solving problems with creativity, agility, and a proactive mindset Managing complex workflows and prioritizing effectively in a fast-paced environment Communicating clearly with clients at all levels, including senior stakeholders Anticipating challenges and addressing them before they arise Working collaboratively across teams to deliver best-in-class campaign execution Adapting to evolving client needs, technologies, and market conditions How You’ll Support the Mission Act as the central point of contact for clients, ensuring clear communication and seamless project management Build trusted relationships with clients, agencies, internal teams, and third-party partners Lead the development, execution, and optimization of multi-platform advertising campaigns Develop a deep understanding of clients’ industries, business priorities, and competitive landscapes Provide ongoing post-sale support, including performance insights, strategic recommendations, and campaign troubleshooting Oversee project timelines, deliverables, and quality standards across all campaign components Advocate for client needs internally while balancing feasibility, efficiency, and The Washington Post’s strategic priorities Partner with Sales, Ad Operations, Product, Design, Content, and Social Strategy to deliver high-performance campaigns Analyze and interpret campaign data to optimize performance and inform strategic recommendations Deliver post-campaign reporting with insights, outcomes, and opportunities for continued partnership Identify renewal, upsell, and cross-sell opportunities across The Washington Post portfolio Support process improvements and best practices across account and project management Troubleshoot technical and campaign-related issues related to bidding, pacing, targeting, pricing, and optimization Collaborate directly with DSP and SSP partners when needed to resolve issues and enhance performance Skills & Experience You Bring 3 years in account management, client services, media planning, or advertising project management Strong understanding of advertising, marketing, and media ecosystem trends Proven success executing large-scale campaigns, including budgets of $1M Experience navigating renewals, upsells, and contract discussions Excellent communication skills, with confidence presenting to senior-level stakeholders Ability to manage complex projects both independently and collaboratively Proficiency in Excel, PowerPoint, and business productivity tools Experience with CRM, project management, and ad-serving platforms (Salesforce, Asana, Jira, Prisma, MediaOcean, etc.) Bachelor's degree in business ... (truncated, view full listing at source)