Member of Enterprise Technology, IT Support

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. We're looking for a Member of Enterprise Technology, IT Support who doesn't just close tickets but actively makes our technology experience better. You'll be the first human point of contact for employees navigating our enterprise systems, solving problems quickly while identifying patterns that lead to lasting improvements. This isn't a role where you're stuck in a queue with no autonomy. You'll work directly with our Corporate Engineering team to automate repetitive work, build better documentation using AI tools, and contribute to projects that eliminate entire categories of support requests. If you have a bias for action and want to work somewhere that values making things better over just keeping the lights on, this role will give you the platform to do it.