Senior Software Development Engineer

What you can expect You can expect to play a key role in shaping the future of Zoom Contact Centre platform. As a Software Engineer, you'll work on high-impact, scalable services that support millions of users globally. You'll collaborate closely with product, design, and engineering teams, contribute to architecture decisions while staying hands-on in development. About the Team Zoom Contact Center is Zoom’s next-generation cloud-based customer engagement platform. We provide intelligent, scalable, and real-time communication solutions for enterprises of all sizes. Our mission is to build a seamless experience that empowers support and sales teams to better serve customers—through voice, video, chat, and beyond. Responsibilities Designing and implement scalable, secure, and reliable backend services using Java and Spring Boot. Implementing and improving monitoring, logging, and alerting to ensure system health, availability, and observability. Working closely with cross-functional teams to translate business requirements into technical solutions and deliver high-quality features to customers. Building and maintaining integrations with storage and search systems including MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch. Participating in on-call rotations, proactively respond to production incidents, and drive root cause analysis and long-term fixes. Supporting CI/CD pipelines, automate tests, and ensure production system health and stability. Participating in system design reviews, code reviews, and technical deep dives. Triaging customer issues and contribute to long-term platform quality and performance. What we’re looking for Have a Bacherlors or Masters in Computer Science, Engineering, or a related field (or a foreign equivalent). Have 5 years of experience building large scale distributed systems in Java, with solid experience in Spring Boot framework Have experience with relational and NoSQL databases, such as MySQL, DynamoDB, MongoDB, and Elasticsearch. Able to design and maintain RESTful APIs and backend microservices Have experience with CI/CD, containerization, and cloud-native development (e.g., AWS ECS, S3, ElasticCache) Have experience with performance optimization, multithreading, caching strategies, and scalability techniques. Have the ability to clearly communicate and collaborate skills with a focus on practical execution Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives ... (truncated, view full listing at source)