Senior Manager, Customer Success - Enterprise

Who we are is what we do.Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.Why should you be part of our success story?As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.SummaryAs the Senior Manager of Customer Success on our Enterprise team, you will oversee a team of CSMs supporting Deel’s largest customers. Your strategic vision will guide the development of initiatives that enhance customer satisfaction, loyalty, and growth. You will work closely with the executive team to align customer success with broader company goals, championing innovation and excellence across all customer interactions.ResponsibilitiesStrategic Leadership: Develop and execute advanced strategies for customer success, focusing on long-term growth and satisfaction.Team Development: Build, mentor, and lead teams of Customer Success Managers, fostering a culture of excellence and continuous improvement.High-Level Client Engagement: Cultivate relationships with key stakeholders, understanding their strategic goals and aligning Deel's offerings to their needs.Innovation and Improvement: Leverage insights from customer data to drive product and service enhancements.Operational Excellence: Streamline processes and systems to improve efficiency and customer experience.Qualifications7+ years of experience in multi-country payroll working with Fortune 500 organizations5+ years of experience in customer success leadership or a related fieldDemonstrated ability to develop and execute large-scale change management strategies. Experience integrating acquired companies into existing processes is a bonus.Adept in configuring and managing Workday integrations with multi-country global payroll systems, ensuring compliant and efficient data flow across HR, finance, and payroll platforms.Willingness to get into the weeds to solve problems. Our leaders are hands-on and know our product and operations better than their team.A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks o ... (truncated, view full listing at source)