Staff Product Manager - Fintech, Client Experience

Who we are is what we do.Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.Why should you be part of our success story?As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.This role sits within Deel’s Fintech Client Experience group and owns the end-to-end product experience for how clients pay Deel.You will be responsible for everything a client touches on the front-end of payments, from adding and managing payment methods, to paying invoices, configuring automatic payments, managing permissions, and understanding fees, FX, and payment status.This is a high-impact Staff Product Manager role operating at the intersection of UX, payments, permissions, and complex financial systems. You’ll work closely with multiple fintech and platform teams to deliver simple, trustworthy payment experiences on top of sophisticated backend infrastructure.What you’ll ownYou will own the client-facing payment journey across Deel’s web and platform surfaces, including:The end-to-end client payment journey, from setup to successful payment handoffPayment setup and configuration (cards, bank transfers, billing details, autopay)Payment permissions and roles (who can pay, approve payments, or change methods)Automatic and recurring payment flowsVisibility and clarity around payment status, receipts, overdue invoices, FX, and processing feesYour scope typically:Starts when a client adds a payment method or an invoice becomes payableEnds once the payment is successfully handed off to the payment orchestration engineIssues requiring deeper backend handling are escalated to partner teams such as Treasury, PSPs, or Credit Control — with you ensuring the client experience remains clear and coherent.Typical problem spaces you’ll tackleYou’ll design and improve product experiences that help clients:Understand and resolve failed or declined payments, with clear root-cause explanations and next stepsGain confidence in payment status and invoice reconciliationSee which payment method (card or bank account) was used for a given transactionSet up, manag ... (truncated, view full listing at source)