Problem Solver - All Shifts

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Performs various duties to facilitate FC operations, including but not limited to Inbound, Inventory, Replenishment, Outbound, and Maintenance department. As a leader of the team, trains new hire, logs attendance, solves associate’s task-related issues as needed following standard operating procedures, assists other departments with inquiries, and generates daily reports. What You Will Do Address and solve task and operations related issues for associates, following standard operating procedures Assist other department with inquiries, and generate daily reports Train new hires within their department on current processes and standard procedures Log attendance Receive shipment, inspect contents, and sign off on receipts Operate an RF gun/PDA device Breakdown, receive, and inspect inbound items Keep record of inventory, reconcile any discrepancies, and consolidate products Move items and carts from one location to another Pick, pack, stack, and ship items Maintain safety and housekeeping standards in the department (Maintenance only) Remove trash, spills, and dropped/broken items Conduct routine inspections of the site and various equipment Handle basic repairs and oversee contractors when professional repairs are necessary Competencies: Proactive critical thinking and problem-solving Able to supervise and lead a team Effective communication Able to read and write Basic math Computer Literacy Able to work independently or as part of a team Learning Aptitude Detail-oriented Able to work in a fast-paced environment around machinery Supervisory Responsibilities: Asist in associate training and development Ensures associates are following the SOP in all areas of the department Coordinates additional training with associates when needed Identify failure to comply with SOP and report findings to the direct Supervisor and/or Manager Work Environment: Fast-paced Medium to loud noise levels High and low warehouse seasonal temperatures Minimal exposure to dust Steel-toed shoes/boots required Physical Demands: Must be able to remain in stationary position (sit and stand) for 10+ hours Must be able to move and walk for 10+ hours Must be able to bend and lift up to 50 lbs Must be able to push/pull up to 50 lbs of exerted force Preferred Education and Experience: High school diploma or GED Similar FC experience Forklift experience Problem solver/lead experience * Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or t ... (truncated, view full listing at source)