Senior, Live Video System Engineer - Coupang Play

About Coupang Play Coupang Play is an OTT video streaming service. We offer a wide range of content, including Original Series, TV Shows, Movies, and Sports. We are in the business of delivering exceptional storytelling. We produce award-winning scripted and unscripted Original Series, such as “Boyhood ”, “Anna ”, and “SNL Korea ”. We believe Sports can also be elevated by creative storytelling. Play is now an authoritative destination for Sports, broadcasting K-League, La Liga, Bundesliga, F1, NFL, and other leading leagues and tournaments. We also offer some of the latest movies that were just released in local theaters, bringing more exceptional storytelling to our customers . To ensure that we deliver all content seamlessly, we invest in Engineering, Product, and Design. Coupang Play is available on all mobile devices, tablets, PC, Smart TV, Apple TV, and Android TV. Our teams keep optimizing how customers discover and stream both VOD and Live content. That includes investments in frontend, backend, and infrastructural developments. We also embrace Machine Learning to refine our CX. We are still very early in our growth stage. If you enjoy solving complex problems using industry-leading technology or unconventional business approaches, please join us. We are building a world-class team of problem-solvers, all dedicated to delivering exceptional storytelling to our customers . Role Overview We are looking for a Senior Live Stream System Operations Engineer to grow with our expanding live stream operations. You will serve as the technical steward for our live operations, responsible for the reliability and security of the video pipeline from source to screen. This role demands a systematic approach to high-stakes broadcasting: managing vendor compliance, configuring multi-CDN strategies, and executing robust security policies like Geo-blocking and token authentication. You will be the primary point of contact during live outages, expected to troubleshoot issues across the Source, Encoder, and CDN layers with a calm, analytical minds What You Will Do Manage the complete live events signal lifecycle, including cloud encoder configuration, signal verification (Satellite/IP), and redundancy planning Serve as the technical lead and primary owner during live outages. You will troubleshoot critical issues across the Source, Encoder, CDN, and Application layers, and execute emergency failover protocols when necessary Establish deep-dive monitoring frameworks to proactively detect playback anomalies and drive data-backed improvements. Manage relationships with external stream providers, strictly enforcing video feed specifications and Service Level Agreements (SLAs) Lead Root Cause Analysis (RCA) sessions after incidents. Develop scripts to automate repetitive operational tasks, minimizing manual intervention and human error Implement and manage advanced security workflows beyond standard DRM, including Forensic Watermarking, token-based authentication, and strict Geo-blocking/VPN detection policies to protect high-value sports rights Basic Qualifications 5+ years of total experience, including a minimum of 2 years in Live Sports Broadcasting or OTT Sports Operations Comprehensive knowledge of the streaming stack, including ABR (HLS/DASH), codecs (H.264/HEVC), container formats, Live DRM, and video player playback logic Deep understanding of IP transmission standards, specifically SRT, Zixi, RTMP, and RTP Hands-on experience configuring hardware encoders and managing signal flows within a live sports production environment Proven background in a 24/7 Network Operations Centre (NOC) or Master Control Room (MCR), with a systematic approach to incident management and standard operating procedures (SOPs) Ability to plan and execute live events with high concurrency (High CCU), including CDN bandwidth capacity planning and system resilience design Proficiency with cloud video workflows on platforms such as A ... (truncated, view full listing at source)