Senior Staff End User Computing & Mobility System Engineer (Global Operations IT)

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Job Overview We are seeking an experienced Senior Staff Engineer to lead the support and introduction of new IT technologies for End User Computing (PDA, Systems, Network, Linux, Thin client, Client engineering) in our Fulfillment Operations. The ideal candidate will have a strong technical background, leadership skills, and experience in managing technology operations for e-commerce or retail companies. Experienced in E-Commerce with minimum 5 Years of experience in launching buildings , managing IT Infrastructure and adopting new Global standards and introducing new technology. Responsible for endpoint IT hardware, end-user services, the introduction of new technology, and innovative solutions for Coupang’s Fulfillment Centers and Logistic Centers operations, in alignment with the business objectives of the organization. The End User Services Staff Engineer will provide technical expertise and leadership to end-user services IT staff, on the Network and System Engineering L1/L2 support enablement and maintenance of endpoint IT hardware, networks, client technologies, business applications. Should lead analysis, problem-solving, and project management for new business and IT initiatives. This person will be directly responsible for Asset Management, Service Desk L1/L2 Support and FC Client Engineering through Technology enablement. What You Will Do - Support and introduce new IT technologies for End User Computing, including PDA, Systems, Network, Linux, Thin client, and Client engineering. - Lead the launch and management of Warehouse technology operations, including automation and robotics. - Manage people without authority, influencing and guiding cross-functional teams to achieve technology goals. - Troubleshoot and resolve complex technical issues in System engineering, Networks, and End User Computing. - Launch and manage remote support, zero-touch deployment, and automation initiatives. - Analyze data for asset management, MDM management, client engineering tool, and automation. - Lead the migration of Windows to Linux and Chrome to Linux for highly flexible and reliable system deployments. - Launch and manage remote deployment of end-user computing solutions. - Develop and manage monitoring systems and dashboards for end-user devices. - Drive efficiency generation projects and Kaizens for Warehouse operations. Basic Qualifications - Minimum 6 years of experience in supporting and introducing new IT technologies for End User Computing in an e-commerce or retail company. - Total experience of 15-20 years in IT technology, with a focus on Fulfillment Operations. - Bachelor's or Master's degree in Computer Science, Engineering, or related field (B.Tech, MS, MTech). - One of the following certifications: CCNA, MCSE, CCNP. - P ... (truncated, view full listing at source)