Senior Staff, Technical Program Manager (eCommerce Engineering)

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. About the Team Our eCommerce Engineering group aims to reshape our customer’s shopping experience, ultimately making them say, “How did I ever live without Coupang”. Created by strong engineering team from different skillsets out of global talents, eCommerce Engineering is evolving at an unparalleled pace to become the world class eCommerce Platform in the markets we serve. eCommerce Engineering is responsible for Coupang core eCommerce services, as well as new emerging business services Coupang constantly invest to wow our customers, like Coupang Eats, Coupang Fresh...etc. Our vision is to build the world class eCommerce Platform by obsessing over reliable and effortlessly shopping experiences, through a highly productive engineering team. Our core values are Customer Focus, Ownership and Collaborative. Job Overview In this role, you will be the main driving force behind one of the biggest tech organizations in Coupang – eCommerce Engineering. eCommerce Engineering covers the businesses in Coupang, Coupang Eats, and other confidential business. Define, iterate and improve operation excellence in large organization. Drive Coupang’s strategic projects and technical initiatives across the company, directly or indirectly impacts millions of customers’ life. End-to-end responsibility: from diagnostic and strategy development to execution and accountability for quarterly and annual goals. High exposure to various tech and business leaders depending on the focus project. Key Responsibilities Develop new tools and process to support the strategic direction of the organization. Create and manage long-term goals of the organization. Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance. Prioritize programs and activities in accordance with the mission and goals of the organization. Act as an internal accelerator across multiple organization to help implementation of new tools and processes. Work with internal stakeholders (tech, finance, legal, marketing teams) to drive scalable solutions and resolutions. Identify systems needs and/or define process to improve efficiency and enable scalability. Define metrics to measure the efficacy of internal resources and lead teams to improve metrics by making modification to current processes. Use data to inform system needs and prioritize system requirements. Qualifications 10+ years of strategic or/and business development experience. Experience in challenging problem solving, deep diving into an issue, identifying root-causes and suggesting realistic solutions. Experience synthesizing information quickly, distilling key takeaways, and presenting insights to senior lea ... (truncated, view full listing at source)