Account Manager

Account Manager WHAT WE DO Rillet serves accounting and finance teams. Our customers are the financial brains of their companies. Our job is to help them run the numbers with impossible speed, accuracy, and insight. Rillet is an AI-native ERP that can drive a zero-day close. We are different because of our unified source-of-truth data model, hundreds of best-in-class native integrations (Stripe, Ramp, Salesforce, etc), automated & auditable workflows, multi-entity consolidation, and quickly expanding army of specialized AI agents (e.g., accrual, audit, P&L flux, board decks, etc). These earn us a consistently perfect customer satisfaction score https://www.g2.com/products/rillet/reviews. High-growth AI customers like Mercor, Windsurf, and Function Health love our ship velocity, because their financial stack needs to scale as quickly as they do. This huge market is ours to take. We have raised $100M from leading investors (including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round) to help everyone run their numbers at the speed of AI. WHO WE ARE Rillet’s pace is not for everyone. Intelligence is table stakes. To succeed here, you need extreme speed, agency, and flexibility. Successful Rilleteers do not wait for assignments. They internalize a mission, design a strategy, and bring back results that are better, faster, and more creative than a manager could have asked for. Work revolves around our customers. Successful Rilleteers are energized by delivering the most important things, even those that weren’t in the original plan. In this role, you do not need to be an accountant. But you do need to appreciate the value that our customers can create for their own company when we equip them with the perfect financial tools. Successful Rilleteers love powering the financial core of the world’s fastest-growing companies. WHO WE NEED As the founding Account Manager at Rillet, you will define the standard for operational excellence within the Account Management vertical of Rillet’s organization by developing and executing retention strategies from the ground up that unlock the full value of customers’ investment in Rillet’s AI-native ERP. You will own the renewal strategy, build the frameworks that scale with our company, and work closely with the Head of Customer Success and executive leadership across both Rillet and our customers’ organizations. This is a high-impact, highly strategic role where you’ll directly influence product, go-to-market, and the long-term success of the business. We're looking for teammates who value in-person collaboration and are within commutable distance of our NYC or San Francisco offices (or willing to relocate). Team members are required to work in-office Tuesdays and Thursdays, plus one additional flexible in-office day. Certain roles may require additional in-office time based on function. WHAT YOU’LL DO - Lead commercial conversations including renewals/expansions, contract structure, and value alignment. - Build and operationalize Rillet’s renewal and upsell playbook from the ground up, including forecasting frameworks, account plans, customer review cadences, and internal processes. - Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the account success management team. - Partner with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success. - Conduct business reviews with strategic customers, highlighting Rillet’s value, insights, and roadmap. - Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership. - Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership. - Reduce churn risk through proactive communication, expectation-setting, and strategic engagement. WHO WE'RE LOOKING FOR - 3–5 years of experience in SaaS account management, ideally ... (truncated, view full listing at source)