Senior Client Solutions Engineer

Senior Client Solutions Engineer OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. It's a $7B+ untapped market, and our traction reflects the scale of the opportunity: we’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup https://sifted.eu/leaderboards/sifted-future-50-2025 in Europe. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben https://www.linkedin.com/in/ben-freeman-a8542166/, Abs https://www.linkedin.com/in/abhirukt/, Sabrina https://www.linkedin.com/in/scastiglione/, and Rebe https://www.linkedin.com/in/rebecatristan/. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE https://www.youtube.com/playlist?list=PLpjeHyocsu3ZoDn3sfODjqIR2L_DW3dgb. THE ROLE We're looking for a Senior Customer Engineer to be the first senior technical customer hire in our New York office. This is a foundational role. You’ll own Omnea’s most complex customer-side technical work in the US, act as a senior technical authority across the business, and help establish how we support and scale enterprise customers from our New York hub. You’ll operate at the intersection of Customers, Product, and Engineering — remaining deeply hands-on while also shaping standards, processes, and expectations for customer engineering as we grow our US presence. You’ll work directly with some of the world’s leading tech companies (Spotify, TeamViewer, McAfee, Pleo, and more), partnering with senior stakeholders to solve complex problems and deliver exceptional outcomes. You’ll be joining us at a pivotal moment. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. As our first senior customer engineering hire in New York, you’ll play a key role in establishing Omnea’s technical credibility and customer experience in the US. WHAT YOU CAN EXPECT BE PART OF THE “SWAT TEAM” FOR COMPLEX SOLUTIONS AT OMNEA You’ll own and lead the resolution of Omnea’s most complex and high-impact customer challenges — from intricate configurations and integrations to cross-system issues that require deep technical investigation. As the senior presence in New York, you’ll set the bar for technical quality, decision-making, and customer engagement, while partnering closely with teams in Europe to ensure consistency as we scale globally. You’ll also support the Customer and Commercial teams on the most sophisticated US enterprise use cases, helping design technically robust solutions when required. SERVE AS OUR FIRST LINE OF DEFENSE FOR HIGH-IMPACT CUSTOMER ISSUES You’ll act as the escalation point for critical customer issues in the US, owning them end-to-end and driving them to resolution with urgency and clarity. You’ll help define how we triage, prioritise, and communicate around complex customer issues — ensuring we deliver an exceptional experience for enterprise customers as we grow our US footprint. BE THE VITAL LINK BETWEEN OUR CUSTOMERS AND THE PRODUCT ... (truncated, view full listing at source)