Senior Manager, Clinical Operations & Strategy

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Clinical Operations Strategy, the Senior Manager, Clinical Operations Strategy is a high-impact operator responsible for designing and delivering a portfolio of margin- and performance-improving programs across Clinical Operations. Reporting into Clinical Operations leadership, you will work day-to-day with Clinical leaders, Business Intelligence and Analytics, Finance, and Product to translate strategy into measurable outcomes—then build the operating mechanisms to sustain them. This is a build-and-run role. You’ll diagnose problems, design solutions, align stakeholders, execute with rigor, and harden improvements into scalable systems (cadences, tooling, reporting, and accountability). This is a primarily remote role. Occasional travel may be required for company or team events. What you’ll do: Lead a prioritized portfolio of initiatives that materially improve gross margin and delivery margin Drive “top of license” and care model optimization workstreams - shifting the right work to the right teams, clarifying scope and standards, and enabling changes through process, tooling, and adoption Identify and execute operational levers that enhance leader span of control and reduce friction, while maintaining (or improving) quality and member experience Partner closely with Finance and BI to ensure savings/impact are real, attributable, and tracked over time Create the operating cadence for Clinical Operations strategic priorities: weekly execution forums, KPI reviews, decision logs, dependency tracking, and escalation pathways Implement incident management + problem management to reduce repeat issues, shorten time-to-resolution, and improve reliability Develop “program health” mechanisms (dashboards, leading indicators, adoption measures) so leaders can manage proactively, not reactively Translate ambiguous goals into crisp problem statements, hypotheses, success metrics, and execution plans Drive cross-functional alignment with Product and Clinical Operations partners: requirements, milestones, change management, rollout plans, and feedback loops Anticipate risks early and unblock relentlessly - surfacing tradeoffs and pushing decisions to closure Define and core, impactful KPIs that matter (leading + lagging), build clear baselines, and set targets Build and socialize executive-ready narratives that communicate progress, risks, decisions needed, and expected impact Coach partners on operational rigor: how work gets measured, managed, and improved What success looks like in this role: Build the operating system: Establish a clear execut ... (truncated, view full listing at source)