Senior UX Researcher

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is looking for a Senior UX Researcher whose work will inform the experience for people who are seeking mental healthcare for themselves and their families. You will join a highly engaged cross-functional Product team, focused on and measured by outcomes, and empowered to drive key performance indicators and business results. You are a hands-on, collaborative researcher who is excited to take ownership and drive impact as a member of our growing UX Research team. Please note that this is a hybrid role based in New York City , with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you’ll be doing: Design and implement research throughout the product lifecycle, from early stage discovery and strategic research through iterative prototype testing and post-launch measurement Proactively collaborate with design, product, clinical, and commercial teams to define a research roadmap that answers high impact product and strategy questions Build on past research and evolve insights over time, driving impact by effectively communicating findings to cross-functional partners and stakeholders Take ownership in defining the role of UX Research at Spring Health as an early member of the team, including building out processes and communications strategies that allow us to scale and grow our capabilities responsibly and efficiently What success looks like in this role: Conduct research that informs decisions to help Spring Health achieve core business goals and reduce waste by building the right thing faster. Research insights are used to inform decisions that measurably impact key company metrics Empower teams to build empathy and deeply understand the humans and organizations who use Spring Health’s products Enable non-UXR stakeholders to conduct their own usability/prototype/concept testing and continuous discovery, to build product sense and make better decisions What we expect from you: Bachelors, Masters, or PhD in Human-Computer Interaction, Information Science, Psychology, Cognitive Science, Anthropology, or related field, OR equivalent experience in an industry setting 5+ years proven track record conducting UX Research with product teams - designing, running, and reporting on your own studies Expertise in qualitative and quantitative user research methodologies including when and how to apply them during each product phase Demonstrated ability to make measurable impact, turning insights into action with excellent facilitation, consensus building, persuasion, and presentation skills Experience with and enthusias ... (truncated, view full listing at source)