Fullstack Software Engineer (x/f/m) - AI Customer Support

Fullstack Software Engineer (x/f/m) - AI Customer Support YOU. BETTER. WITH ALAN. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities. We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members. HOW WE WORK: OUR LEADERSHIP PRINCIPLES - Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else. - Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results. - Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously. - Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership. 🐼 WHO WE ARE You. Better. With Alan. Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost center into their most valuable investment. We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives. We partner with 35K+ companies of all sizes, serving more than 1M+ members, and have reached 770M+ in ARR. Our team of 700 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦. 🚀 WHAT YOU'LL BUILD AND WHO YOU'LL WORK WITH You would join the “Support Area”, in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members across France, Spain, Belgium and Canada. We have developed a team of AI agents that brings immediate and personalized answers to about 50% of member's questions. And when that’s not enough, we seamlessly transfer member requests to our Care experts, who leverage our smart support tooling, a suite of context-aware and AI-powered tools, to answer the request in the most productive and delightful way. If you want to know more, check out this blog post, https://medium.com/alan/inside-alans-claim-agent-how-an-ai-investigates-claims-just-like-a-human-only-faster-11d62bd7efc9 this one https://medium.com/alan/five-hard-won-lessons-from-automating-100-000-care-conversations-with-ai-856b86782146?postPublishedType=repuband this post https://www.le-ticket.fr/comment-alan-reussit-a-automatiser-40-de-son-support-client-grace-a-lia/148723/. We are extending our outstanding conversational experience to new geographies as well as to new modalities (such as voice support). At Alan, AI isn't a side project — it's core to how we operate. Our AI agents have already automated over 100,000 care conversations, resolving 40% of all member requests instantly (and up to 70% for simpler ones), while maintaining a 4.5/5 customer satisfaction score. Our most advanced system, the Claim Agent, autonomously handles ~30% of claims-related tickets from day one, tackling some of the most complex cases in health insurance. All of this was built while our member base grew 34% in a single year, with a stable team, delivering a 35% productivity gain. If you want to build AI that works at scale, in production, on problems that act ... (truncated, view full listing at source)