Key Account Manager 🇧🇪 (Dutch speaking)

Key Account Manager 🇧🇪 (Dutch speaking) YOU. BETTER. WITH ALAN. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities. We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members. HOW WE WORK: OUR LEADERSHIP PRINCIPLES - Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else. - Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results. - Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously. - Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership. ⭐️ YOUR MISSION ⭐️ OUR ACCOUNT MANAGEMENT TEAM’S PURPOSE IS TO MAKE OUR KEY ACCOUNTS STAY AND GROW WITH ALAN. WE CREATED THE TEAM IN 2023 AND WE ARE NOW 5. WE ARE LOOKING FOR AMAZING PEOPLE TO HELP US TAKE CARE OF OUR GROWING PIPE, ESPECIALLY WITH OUR MEDIUM-TOUCH SEGMENT AND LARGE ACCOUNTS. BEING A KEY ACCOUNT MANAGER AT ALAN MEANS JOINING A TEAM OF TALENTED, COMMITTED AND PASSIONATE EXPERTS, WITH DIFFERENT BACKGROUNDS. WE MOVE FAST, WITH A LOT OF OWNERSHIP, AND ARE PROUD TO TACKLE BIG PROBLEMS! As a Key Account Manager, you will: - Handle a portfolio of strategic accounts and flagships companies - Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan - Proactively identify potential signals of dissatisfaction and implement solutions to answer them - Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins - Analyze and present consumption reports to customers through business reviews- Identify and execute out-of-the-box initiatives to engage our existing customers - Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability - Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams - Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams ⭐ YOUR PROFILE ⭐ ✨ We are looking for passionate people who want to bring delight to their clients ! ✨ You'll be a great fit for this role if you have: - At least 5 years of experience in a customer-facing role - Excellent track record of over-performance - Experience working with companies of more than 150 employees - Fluency in Dutch and English (French fluency is also a plus) - Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency - Excellent analytical and problem-solving skills, with the ability to create data-based reports - Great active listening skills and exceptional follow-up abilities - Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !) For this opportunity, we are aiming to hire within the C0-D level range https://alan.c ... (truncated, view full listing at source)