Launch Coach

Launch Coach Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity As a Launch Coach, you will guide apprentices across multiple clients through the crucial first 60 days (Launch) of their programme, setting them up for success so they can reach their full potential. Before a learner’s first day of learning at Multiverse, you will partner with our Implementation team (Go-to-market, Implementation and Admissions) to understand the value the learner and the client want to actualise on the programme, and you will be responsible for driving this in the first 60 days. You will partner with an instructor on the initial programme kick-off meeting, called ‘Flying Start’ at Multiverse. You will guide learners through their launch meetings, setting up the framework for their learning and coaching to get the best out of any workshops and project planning that falls into the first 60 days. You will also assess and monitor apprentice behaviour within their first 60 days, taking decisive action to identify at-risk learners before day 42. Through testing, iteration, early intervention and an eye on any withdrawals where necessary, you'll help maintain program quality standards and protect both financial and reputational outcomes. What You'll Do - Confidently guiding large groups of apprentices through their exciting first 60 days on their programme with Multiverse and ensuring they are set up for success on all levels, helping their understanding of applying their acquired skills to their job roles. - Organise a seamless handover after the first 60 days to the learner’s Cohort Coach to ensure a high-quality learner experience. - Create a vibrant, inclusive, motivating environment that drives apprentice learning, engagement, and satisfaction. - Master group and individualised coaching techniques to enhance apprentice learning. - Adhere to the Coach Quality framework to ensure a consistent level of quality for every session and a consistent experience for every apprentice. - Maintain an owner mentality, whether assigned a learner or in support of other coaches, being proactive in taking action, sharing feedback, or providing support to ensure the progress and success of learners. - Work with your apprentices’ managers to understand the client's needs while ensuring apprentices are coached towards lasting success within the business. - Consider learners who may wish to withdraw from the programme whilst keeping an eye on commercial success. Work closely with your manager to move the learner past the 42-day mark to decide on non-starts based on factors from our risk model. Consult with wider stakeholders to ensure preventable ‘non-starts’. Master objection handling and prepare for ‘crucial conversations’; be confident that any ‘non-starts’ have been supported fully by Multiverse. - Ensure the experience of the first 60 days at Multiverse is continually reviewed, assessed and iterated to provide the best possible learner experience with a data-driven approach. - Focus on results related to the programme health o ... (truncated, view full listing at source)