Technical Solutions Manager

Technical Solutions Manager ABOUT NABLA We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day. We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows. Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere. This is a great time to join us! JOB OVERVIEW We are seeking a Technical Solutions Manager to join our customer success team by providing expert technical guidance and leading integration implementation for our health system customers. This hybrid role bridges the gap between technical and customer-facing teams, ensuring Nabla is smoothly deployed and optimized with our customers. KEY RESPONSIBILITIES Integration & Technical Implementation - Lead the end-to-end technical integration process with your assigned health system customers, including setting up SSO connections, configuring EHR integrations, and ensuring alignment with their IT infrastructure. - Ensure seamless data exchange through industry standards such as FHIR, HL7, and OAuth2, while configuring and optimizing Nabla for deployment within the customer’s environment. - Collaborate with internal teams to implement best practices and maintain high standards for system performance, security, and stability. - Facilitate technical setup for Nabla’s audio app and data exports for customers. Help create and improve processes for efficient implementation with customers. Integration & Technical Setup Management - Act as the integration & technical point of contact for the customer success team, helping to troubleshoot and resolve complex technical issues that arise post-deployment. - Provide timely support and guidance during critical phases of the customer lifecycle, such as during go-live and system upgrades. - Collaborate with engineering and product teams to escalate and resolve deeper technical issues that require backend changes or updates. Customer-Facing Collaboration - Act as your customer’s primary counterpart for integration implementation and live management. Support the customer success managers by participating in key meetings with health system IT teams, providing technical expertise to ensure clear communication and alignment on integration requirements. Help shape strategic improvements to the customer’s integration scope and setup. - Build strong relationships with internal stakeholders (Product, Engineering) to ensure customer needs are met and technical solutions are delivered efficiently. Process Improvement & Innovation - Identify opportunities to improve the integration process and advocate for better tools, processes, and practices that enhance the customer experience. - Stay up to date with the latest EHR standards and APIs, working closely with the Engineering team to improve and unlock new opportunities for integrations. Documentation & Training Assist in creating and maintaining technical documentation that supports both internal teams and customers during the integration process. Qualifications & Skills: - Technical Expertise: Strong experience with healthcare integration technologies, including SSO, FHIR, HL7, OAuth2, and RESTful APIs. A plus: understanding of IT infrastructure within health systems and experience working with tools like Docker, Kubernetes, Terrafo ... (truncated, view full listing at source)