Business Systems Architect

Business Systems Architect About PDQ PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick through our products Deploy, Inventory, Connect, Detect, SimpleMDM and SmartDeploy. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms. PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement Job Description: Before you apply, please note This is a hybrid role and open to candidates in Salt Lake City, UT or within commuting distance of our South Salt Lake City headquarters. As Business Systems Architect at PDQ, you will own the design, evolution, and execution of our end‑to‑end business systems architecture. This role sits at the intersection of Sales, Marketing, Customer Success, Product, Engineering, Data, and Finance, and is responsible for ensuring our systems scale reliably as the company grows. This is a hands-on architect role , not a purely strategic or principal-level position. You will design how systems work together, make pragmatic tradeoffs, and partner closely with internal teams to deliver scalable, maintainable solutions. While CRM (Salesforce) is a core part of the ecosystem, success in this role requires thinking beyond any single tool and owning how the full business systems stack fits together. Role Impact: This role is critical to ensuring PDQ’s systems don’t just work today, but continue to work as the company scales. You will help prevent system sprawl, reduce operational friction, and ensure our tools enable, rather than slow down, the business. If you enjoy designing real-world systems, partnering closely with stakeholders, and building foundations that last, this role offers meaningful ownership and impact. What you'll be doing: Own Business Systems Architecture Design and maintain PDQ’s overall business systems architecture across CRM, billing (quote-to-cash), marketing automation, customer success, data, and adjacent platforms. Define clear system boundaries, sources of truth, and integration patterns to ensure consistency, scalability, and reliability. Make architectural tradeoffs that balance speed of delivery, long-term maintainability, and business impact. CRM, GTM, and Lifecycle Systems Ownership Own Salesforce as a core platform while ensuring it integrates cleanly with marketing automation, billing, product, and data systems. Ensure the CRM supports product-led growth (PLG), sales-assisted, and channel motions across multiple product lines. Partner with Sales, Marketing, and Customer Success leaders to align systems with real-world workflows and adoption. Integration & Data Design Design and govern integrations between systems, including APIs, middleware/iPaaS, and data synchronization approaches. Establish best practices for data flow, data quality, error handling, and monitoring across systems. Partner with Data and Engineering to ensure operational and analytical data needs are met without duplicating logic or creating fragile dependencies. Billing & Revenue Systems Collaboration Partner closely with Product, Finance, RevOps, and Engineering on quote-to-cash workflows, including quoting, subscription management, billing, renewals, and lifecycle changes. Ensure billing and revenue-related systems integrate cleanly with CRM and downstream reporting. Help evolve systems to support new pricing models, packaging/bundling, and growth strategies. Enable Scale & Change Create integration and systems playbooks for new products, acquisitions, or process changes. Identify system gaps, technical debt, and process inefficiencies, and drive prioritized improvements. Serve as a subject matter expert translating business requirements into scalable system designs. Communication & Alignment Clearly communicate architecture decisions, tradeoffs, and roadmaps to technic ... (truncated, view full listing at source)