Quality Assurance and Compliance Analyst

Quality Assurance and Compliance Analyst ABOUT THE COMPANY Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. ABOUT THE ROLE This individual contributor role sits at the intersection of Compliance, client communication, and product quality. You’ll intake client-reported compliance issues, investigate what’s actually happening, partner with Product/Engineering to drive root cause analysis (RCA) and fixes, and build regression test coverage (including AI-assisted test generation) to prevent repeat issues. This is a high-ownership role. You'll shape how ValonOS addresses the regulatory requirements facing our enterprise clients, translate complex mortgage servicing regulations into product requirements, and build scalable compliance programs that support both Valon's servicing operations and our growing software business. You'll operate at the intersection of technology and regulation in one of the most complex industries in the world. Your work will span regulatory analysis, product compliance guidance, client-facing compliance support, and cross-functional strategy. You'll need to balance deep regulatory expertise with practical product thinking—understanding not just what the rules require, but how to create processes and systems that make compliance efficient and reliable for the business. If you're motivated by complexity, energized by building something new, and excited to define what compliance looks like for the future of regulated finance, you'll thrive here. RESPONSIBILITIES Regulatory and Product Compliance: - Run a structured issue intake + triage workflow: client report → scoping questions → impact analysis → RCA → fix plan → validation → closeout. - Communicate with clients clearly and consistently: acknowledge receipt, gather details, provide status updates, explain impact and timelines, and document outcomes. - Investigate reported issues using system artifacts (config, logs, event history, screenshots, data exports) to determine whether the issue is product behavior, configuration, misuse, or misunderstanding. - Perform impact analysis: identify who/what is affected, severity, timeframe, and any downstream reporting or operational implications for the client. - Produce crisp internal writeups: problem statement, reproduction steps, evidence, hypothesis, root cause, decision log, and recommended remediation. - Translate findings into actionable product requirements and work items for Product/Engineering (acceptance criteria, edge cases, risk notes). - Coordinate fix delivery with cross-functional stakeholders (Product, Engineering, Support/CS, Compliance leadership), keeping cycle time and clarity high. - Design test plans and test evidence for fixes (before/after proof, scenario coverage, regression checklist). - Expand automated regression coverage over time (API tests, scripted tests, data-driven test cases); use AI-a ... (truncated, view full listing at source)