Pro Strategist

Pro Strategist Your Company: As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits https://www.feathr.co/resources/casestudies?utm_campaign=%5Bmkt%5D%20EOY%20Demo%20Ask%20-%20Leaders&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-928haKbQMIyW89zGlEFOw-7E9gJTQGWZIrNLgVwsbp71z1TlfUphLrKYhj-JAC8UQPRXla, Feathr is purpose-built to help our customers unlock more results, time, and confidence. Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence. We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place. But hey, don't take our word for it. Hear what current and former Flockers have to say https://www.glassdoor.com/Overview/Working-at-Feathr-EI_IE1394102.11,17.htm about their experience. PRO STRATEGIST Compensation: $75,000 base annually, $105,000 OTE. Benefits: Health, dental, vision, Summr and Wintr breaks, paid vacation + sick time Your Job: As a Pro Strategist at Feathr, you'll play a vital part in our mission to deliver unparalleled digital marketing solutions to nonprofits. You’ll be a key contributor on a team that's reshaping the way nonprofits nurture and engage their communities. You serve as the bridge between Feathr and our customers, by not just ensuring their satisfaction, but by also understanding clients’ unique needs, and driving their success by serving as subject-matter-expert and guide. You will inspire and empower our customers by offering strategic insights, expert technical guidance, and dedicated coaching, fostering a productive and outstanding customer experience that drives exceptional outcomes. Your Experience: - 3+ years experience working in a customer relationship management role - 2+ years experience developing, managing, or planning marketing campaigns - 1+ years of account management across multiple simultaneous customer relationships - Proven experience consulting, training, or advising customers. Your Qualities: - Proactive: You use foresight and planning to anticipate roadblocks to customer goals and expectations. You overcommunicate and share information clearly with customers and leadership about the impact of new variables. - Relationship Management: You are able to build connections and positive relationships with customers that contribute to service retention. - Clarity: You adjust your communication towards your audience, use simple communications, and ask questions to gauge your audience's understanding. You are able to translate technical concepts for non-technical audiences. - Organized: You are organized with a strong attention to detail and accuracy; excellent follow-through skills. - Marketing Subject Matter Expert: Applies evolving marketing best practices to customer's campaign strategies, personal workflows, and customer conversations in alignment with Feathr's positioning. Your Day: - Become a Feathr Product expert and strategic adviser - Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts - Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals - Manage a portfolio of customer accounts - Deliver virtual strategy sessions or training and email communication to customers - Track account progress and status updates in Salesforce and Planhat - Communicate effectively with customers and internal team members at Feathr to ensure customer renewal - Create and lead customer Business Reviews to highlight value with Feathr, as well as to uncover risk and growth opportunities Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibiliti ... (truncated, view full listing at source)