Customer Success Executive (Charlotte, NC)

Customer Success Executive (Charlotte, NC) ABOUT US Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. WHY JOIN OUR TEAM Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative. ABOUT THE ROLE HippocraticAI is seeking a Customer Success Executive with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms. As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale HippocraticAI’s solutions. You will own post-sale execution — ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. This role partners closely with the Customer Success Director and acts as the tip of the spear for HippocraticAI within assigned health systems. WHAT YOU'LL DO - Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations. - Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations. - Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.. - Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes. - Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success. - Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations. - Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns. - Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences. - Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders. - Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto. - Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations. LOCATION & TRAVEL - ... (truncated, view full listing at source)