Clinician Education Specialist

Clinician Education Specialist About Us: Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country. Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America. Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter. Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started. THE ROLE: As a Clinician Education Specialist, you will own the onboarding experience for clinicians across Ambience's growing customer base. This is a high-impact role focused on ensuring every clinician who adopts Ambience's AI-powered solutions feels confident, supported, and successful from day one. You will be responsible for delivering seamless onboarding experiences, continuously improving the processes and tools that power them, and partnering closely with Clinical Success Managers and enterprise teams to drive rapid activation and long-term adoption. Clinician Education Specialists operate at the intersection of clinical empathy and operational excellence building scalable onboarding systems while never losing sight of the individual clinician experience. WHAT YOU'LL DO: - Own the end-to-end clinician onboarding experience, from session delivery through activation, driving >90% clinician satisfaction and >70% activation within 14 days of onboarding - Facilitate high-quality group and individual onboarding sessions that help clinicians feel immediately confident and ready to use Ambience independently - Partner closely with Clinical Success Managers and enterprise leads to align onboarding approaches with real-world clinical workflows and health system-specific needs - Identify and implement at least three onboarding workflow improvements per quarter, using clinician and internal feedback to continuously raise the bar - Own and maintain all clinician-facing onboarding materials including guides, videos, FAQs, and the knowledge base ensuring content stays current with product releases and workflow changes - Manage onboarding tools and scheduling infrastructure (e.g., Zoom Events) with zero tolerance for operational failures, ensuring every session runs flawlessly - Introduce at least one new automation, efficiency improvement, or innovative tool every six months to improve the onboarding experience and reduce manual burden - Support at least two enterprise workflow coaching or expansion initiatives per quarter, contributing tailored onboarding plans and scalable clinician success strategies - Maintain clear documentation of onboarding plans, process improvements, and outcomes to enable repeatable, scalable clinician success as Ambience grows WHO YOU ARE: - You have 3–5 years of experience in onboarding, training, customer success, or clinician education, preferably within healthcare, healthcare SaaS, or health tech - You have a demonstrated track record of supporting clinicians or other technical end users through product adoption, with measurable outcomes in satisfaction and activation - You are a skilled facilitator who can run both g ... (truncated, view full listing at source)