Customer Marketing Manager

Customer Marketing Manager About Us: Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country. Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America. Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter. Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started. SUMMARY We are looking for a Customer Marketing Manager to own customer advocacy programs, build and maintain our customer proof infrastructure, and partner cross-functionally to ensure Ambience's strongest asset, our customers, is activated strategically across every stage of the GTM motion. Reporting to the Head of Customer Marketing and Advocacy, you will be the person who knows our advocates deeply, maintains the most current and comprehensive library of customer evidence, and ensures the right stories reach the right audiences at the right time. You will market through customers, not to them. WHAT YOU'LL ACCOMPLISH - Build and scale customer advocacy programs including references, case studies, speaking engagements, testimonials, and customer stories that support growth, expansion, and market credibility. - Support growth and expansion motions by partnering with Sales/Growth on accounts expanding into new departments or specialties, equipping teams with the right proof points and peer stories. - Own the customer proof repository, maintaining a centralized, searchable library of research, case studies, customer stories, references, and performance metrics so that any team can find the right asset quickly. - Support advisory councils and community programs, managing logistics, insights synthesis, and participant engagement. - Drive cross-functional coordination for advocate deployment, ensuring Care Transformation, Product, Sales, Comms, and Research teams know which advocates to use, in what forums, and with what narrative. - Ensure narrative alignment so that all customer evidence reflects Ambience's broader positioning around care transformation, clinical AI leadership, and the intelligence platform. EXPECTED OUTCOMES - Active advocate base grows meaningfully within the first two quarters, with diverse persona and specialty coverage. - Reference fulfillment, speaker preparation, and case study pipelines operate as reliable, well-run engines. - Customer evidence is consistently attached to expansion opportunities. - Internal teams can self-serve from the proof repository without escalating. - Advisory council sessions deliver actionable insights that inform product, GTM, and narrative decisions. - Cross-functional advocacy workflows are documented, predictable, and reliable. - Published customer stories reinforce GTM and product priorities. WHAT WE LOOK FOR - 4-7+ years in customer marketing, customer advocacy, or a closely adjacent role (content marketing, product marketing, customer success with a marketing lens) in B2B SaaS or enterprise technology. - Demonstrated experience building or scaling advocacy programs: references, case stud ... (truncated, view full listing at source)