Senior Enterprise Account Manager

Afresh is the leading AI company in fresh food—partnering with grocers like Albertsons, Wakefern, Meijer, and Stater Bros to order billions of dollars of fresh food in over 12,000 grocery departments nationwide. Following record-breaking 70% growth in 2025, we’ve expanded our platform to cover all fresh departments, launched our full store suite, and debuted DC Fresh Buying. We’re on a mission to eliminate food waste and make fresh food accessible to all. In 2025 alone our software helped save 200M lbs of food waste. If you're looking for a role where your work directly translates into massive scale and social good, and you want to be part of the team that defines the future of fresh, there is no better time to join us. As the Senior Strategic Account Manager , you will serve as the General Manager for our company’s most critical assets: the partnerships with one of our largest customers. This is a senior individual contributor role that demands exceptional strategic acumen, political navigation, and financial ownership. You will be responsible for transforming these relationships from vendor-customer to indispensable, long-term partners, ensuring Afresh is central to their mission to revolutionize fresh food operations. Key Responsibilities Revenue Expansion Ownership Sole Owner of Revenue, Retention, and Expansion Targets: Directly own the financial health and growth of a strategic account portfolio. Your mandate is to secure 100% retention on an existing super-enterprise account while driving year-over-year expansion through the identification and development of new sales opportunities. Strategic Partnership Mandate C-Suite Relationship Management: Establish and maintain relationships with a multi-threaded network of executive sponsors, up to the C-suite level (e.g., CEO, COO, CIO) to ensure sustained advocacy and clear alignment on multi-year strategic goals. Customer Quarterback: Serve as the single point of accountability for all external interactions, owning the comprehensive view of all customer-facing initiatives and internal priorities. Continuous Strategic Discovery: Lead consistent and frequent executive-level discovery sessions to maintain a deep, evolving understanding of the customer’s strategic business priorities, critical pain points, and target ideal state. You will act as an internal translator, articulating the value of Afresh's solution suite in the customer’s own language and financial terms to ensure solutions are perfectly mapped and advocacy is organic. Trusted Advisor: Serve as a thought leader in the retail/grocery technology space, advising clients on how to leverage Afresh's AI to achieve massive business transformation, specifically in driving profitability and efficiencies across their fresh supply chain. Executive Business Reviews: Design and lead sophisticated, data-driven Quarterly Business Reviews (QBRs) that focus on achieved ROI, joint operational metrics, and forward-looking strategic planning, not just product updates. Internal Advocacy Alignment Executive Coordination: Act as the primary orchestrator between the customer's leadership and Afresh’s executive team, specifically coordinating our CEO, President, and Chief Revenue Officer to assist with complex stakeholder mapping and relationship building. Product Strategy Alignment: Partner closely with Afresh’s Product organization to ensure our development roadmap remains aligned with the critical, high-impact needs of our largest customers, influencing the future direction of our technology roadmap. Operational Excellence: Collaborate with our Operations team to monitor system performance, identify opportunities for optimization, and ensure the customer realizes the maximum value and benefit from their Afresh investment. Help the team prioritize the efforts most aligned to the customer’s strategic needs. Mentorship Coaching: Act as a mentor and thought partner to the broader Account Management team, providin ... (truncated, view full listing at source)