Associate Clinical Oncology Specialist

Location: The designated territory for this role covers Washington D.C., and Northern Virginia. **Candidates must currently reside within the territory.** The Associate Clinical Oncology Specialist (ACOS) is responsible for contributing to account sales, service, and support activities of all Oncology products. The role includes ensuring patients adherence to the prescribed test cadence with a focus on improving patient outcomes. The individual will identify areas of improvement in clinical workflows, test fulfillment, internal systems and processes. Responsibilities include cultivating and maintaining key relationships and working with customers and internal partners that enable Signatera patient retention and unit growth within existing customers. Your day-to-day will involve providing hands-on support to healthcare providers, identifying opportunities to increase test utilization, and ensuring long-term patient retention with our oncology products. In this role, you will play a key part in building customer loyalty by delivering outstanding service, identifying opportunities to increase breadth of our oncology product portfolio, and contributing to improved patient care. You will work closely with the territory’s lead salesperson (Clinical Oncology Specialist), our valued customers, and internal teams. Success in this role requires proactive problem solving, a collaborative mindset, strong communication and organizational skills, and the ability to analyze data to identify opportunities and solutions. Primary Responsibilities: Work with assigned COS to grow, maintain support existing customers Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth. Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist. Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving Become experts on all Natera Oncology products and processes to maximize effectiveness in the field. Educate medical professionals on the tools and resources that Natera provides to facilitate test order management Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume. Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, etc., to achieve the best outcomes for the patient and the provider. Qualifications: Bachelor’s degree preferred or Associate’s degree with minimum of 4 years of relevant experience Medical assistant, clinical support, patient liaison or nursing background or a Minimum of 2 years of sales experience Knowledge, Skills, and Abilities: Thrives in ambiguous environments Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills Ability to think strategically as well as execute tactically Must act with a sense of urgency Have a strong desire to work in a fast-pace environment and must work independently with an internal drive to be successful Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers Effective time management skills required with a demonstrated ability to assess and prioritize Proficient in Microsoft PowerPoint and Excel; Gmail Fluent in understanding data spreadsheets and technologies, although the Patient Retention Specialists will continue to lead patient identification and vetting Demonstrated ability to quickly learn software and reporting systems The total on-target earnings package includes a competitive base salary paired with uncapped, quarterly commissions. In addition to OTE, the compensation package offers a car allowance and Restricted Stock Units. The compensation package listed is fo ... (truncated, view full listing at source)