Engagement Manager

Engagement Manager ABOUT US Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design. When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place. WE’RE NOT JUST SHAPING THE FUTURE OF LEGAL TECH — WE’RE DEFINING IT. READY TO JOIN US IN BUILDING THE INTELLIGENT FUTURE OF LAW? About The Role The way legal work gets done is changing - and Engagement is at the heart of that transformation. We’re looking for an experienced, thoughtful Engagement Manager with a demonstrated commercial record to join our growing team in London and help drive how the world’s top law firms adopt, scale, and succeed with Legora. This is a hands-on role for someone who knows how to build deep client relationships, deliver real value fast, and act as a trusted advisor throughout the customer journey, while being comfortable leading adoption and growth initiatives. You’ll work closely with new and existing clients to ensure they are onboarded smoothly, supported effectively, and continually discovering new ways to unlock value with the next generation of AI and our platform. You will be critical as we continue to create a best in class adoption programme at Legora, ensuring that our clients see ROI through this partnership. What You’ll Do You’ll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption, growth, and renewal. Specifically, you will: - Work with a small account book consisting of major law firms and corporates. You will own the global adoption of Legora and will spend a lot of time in our client offices across the world. - Own the customer journey for a growing book of highly intellectual clients - leading law firms, in-house legal teams and tax advisors across the UK/Ireland and beyond. - Lead onboarding and implementation alongside Legal Engineers, ensuring clients are set up for success from day one. - Proactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans. - Act as a strategic advisor: understanding client goals, uncovering new use cases, and helping teams realize maximum value. - Identify expansion opportunities and lead the adoption initiatives that realise these opportunities. - Monitor customer health metrics and take initiative to reduce churn risk and drive retention. - Closely collaborate with Product, Engineering, and Marketing to translate client feedback into actionable insights. - Help build and refine our Customer Success playbook - we’re building this machine together. We are just getting started on this and your input will not only be appreciated but expected. What You Bring You care deeply about customer outcomes - and you know that successful adoption doesn’t just happen. Yo ... (truncated, view full listing at source)