Engagement Associate

Engagement Associate ABOUT US Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design. When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place. WE’RE NOT JUST SHAPING THE FUTURE OF LEGAL TECH — WE’RE DEFINING IT. READY TO JOIN US IN BUILDING THE INTELLIGENT FUTURE OF LAW? WHAT YOU’LL DO - Support Engagement Directors / Senior Managers on Strategic and Enterprise accounts, assisting with onboarding, enablement, rollout coordination, and ongoing client support. - Ensure client feedback is channelled internally to the correct stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress. - Run product enablement sessions across the portfolio to drive consistent usage and measurable value for clients. - Diagnose client challenges, surface risks and opportunities, and contribute to structured solutions in partnership with senior team members. - Guide clients on best practices, workflows, and usage strategies aligned to their goals and operational needs. - Monitor usage trends and customer health metrics using internal tools, proactively flagging risks, churn signals, and growth opportunities. - Serve as the primary point-of-contact for smaller SMB customers requiring tailored engagement strategies. - Create resources such as presentations (i.e. Quarterly Business Review and Rollout decks) and training materials for customer engagements. - Contribute to the development and refinement of Legora’s Engagement playbook, templates, and scalable client-facing processes. WHAT YOU BRING - 2+ years of professional experience in a management consulting or similar client advisory role, a customer-facing role in B2B SaaS, or within the Legal field. - Experience working directly with clients, building relationships, and supporting outcomes in fast-paced, professional settings. - Strong organizational and project management skills, with the ability to manage multiple client relationships and priorities concurrently. - Clear, confident communication skills – comfortable explaining concepts, running client calls, and supporting both senior and hands-on stakeholders. - A proactive, detail-oriented mindset with a strong sense of ownership and comfort operating in ambiguous environments. - Curiosity and the ability to learn complex products, workflows, and industries quickly. - A collaborative working style - you enjoy partnering with others and contributing to shared goals. - Comfort working with metrics and tools to understand customer health, engagement, and outcomes. - A growth mindset and interest in developing toward more senior client ownership. - A passion for in-office collaboration – we are in-office 5 days per week in our beautiful Union Square HQ, b ... (truncated, view full listing at source)