Lead Engagement Manager SMB

Lead Engagement Manager SMB ABOUT US Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design. When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place. WE’RE NOT JUST SHAPING THE FUTURE OF LEGAL TECH — WE’RE DEFINING IT. READY TO JOIN US IN BUILDING THE INTELLIGENT FUTURE OF LAW? The role Legora is scaling rapidly across EMEA, serving hundreds of small and mid-sized law firms and corporate accounts across the region. Collectively, this segment represents one of our fastest growing customer bases and the opportunity ahead is even larger. We're looking for a strategic operator who can define what best-in-class post-sale engagement looks like at scale, building a standardised, data-driven model that matches the size of the opportunity. As Lead Engagement Manager, SMB, you will have a rare opportunity to define and own a high-impact function, designing scalable, data-driven engagement models, automation, and repeatable processes that deliver consistent, high-quality outcomes across the full portfolio. You won’t just manage customer relationships; you will shape how we engage, retain, and grow one of our most important segments. The right person in this role will turn scale into a strategic advantage, building a model with measurable, demonstrable ROI that becomes a case study in how to do SMB engagement right. You will be a key driver of Legora’s post-sale strategy and a central influence on how we capture the full potential of our fastest-growing segment, delivering measurable, scalable impact across EMEA. What you will be doing - Own a growing SMB portfolio end-to-end, driving onboarding, adoption, retention, and expansion with real commercial accountability. - Operationalize customer lifecycle insights, using behavioral and usage data to inform segmentation, prioritization, and engagement plays that improve activation, retention, and growth. - Design and implement scalable processes and automation to serve a high-volume segment without compromising quality or time-to-value. - Build and refine health scoring, engagement metrics, and operational dashboards that make outcomes predictable and measurable. - Lead renewal and expansion conversations with confidence, bringing commercial sharpness to every customer interaction and identifying opportunities to deepen and grow accounts over time. - Partner closely with cross-functional teams to ensure customer insights directly influence roadmap and go-to-market strategy. - Help shape scalable post-sales processes that blend high-touch relationships with data-driven operational excellence, developing enablement materials and self-serve resources that drive consistent product adoption across the portfolio. - Define and evolve the SMB Engagement ... (truncated, view full listing at source)