Definition & Automation Team Lead (Customer Enablement)

Definition & Automation Team Lead (Customer Enablement) ABOUT US Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design. When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place. WE’RE NOT JUST SHAPING THE FUTURE OF LEGAL TECH — WE’RE DEFINING IT. READY TO JOIN US IN BUILDING THE INTELLIGENT FUTURE OF LAW? We are looking for a Definition & Automation Team Lead to drive the design, standardization, and automation of customer enablement workflows. This role sits at the intersection of product, operations, and customer experience, ensuring that processes are clearly defined, scalable, and increasingly automated. You will lead a team responsible for translating complex customer and internal needs into structured definitions, playbooks, and automated systems that improve efficiency, consistency, and customer outcomes. WHAT YOU’LL DO: TEAM LEADERSHIP, STRATEGY AND CROSS-FUNCTIONAL COLLABORATION: - Lead, mentor, and scale a high-performing Definition & Automation team - Set direction for how Legora defines, documents, and automates customer enablement processes - Align team priorities with broader Customer Enablement and company goals - Work closely with Customer Success, Sales, Product, and Support teams to gather requirements and drive alignment - Act as the bridge between operational needs and technical implementation - Ensure definitions and automations reflect real customer use cases - Act as the bridge between operational needs and technical implementation - Ensure definitions and automations reflect real customer use cases PROCESS AND TOOLING IMPROVEMENTS, STANDARDIZATION AND ANALYTICS: - Own the creation and maintenance of clear, structured process definitions across the customer journey - Translate ambiguous workflows into standardized playbooks and frameworks - Ensure consistency across onboarding, adoption, and ongoing customer engagement - Identify opportunities to automate manual workflows and reduce operational friction - Partner with Product, Engineering, and RevOps to implement automation solutions - Own tooling strategy for enablement workflows (e.g., CRM, workflow tools, AI-driven automation) - Define and track key metrics related to efficiency, scalability, and customer outcomes - Continuously refine processes and automations based on data and feedback - Drive initiatives that improve time-to-value and reduce manual effort WHO WE'RE LOOKING FOR: - 5+ years in Customer Enablement, Operations, RevOps, or similar roles - 2+ years of experience leading teams - Proven track record of designing scalable processes and implementing automation - Strong systems thinking and ability to structure complex workflows - Experience with automation tools (e.g., Zapier, Ma ... (truncated, view full listing at source)