Senior Manager, Events & Transcripts Ops

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the SP 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! Role Summary: We are seeking an experienced and proven operations leader to own the end-to-end Events and Transcripts process, ensuring timely capture of live event audio and delivery of high-quality transcripts in near real time. This role is responsible for building and scaling operational processes that cover the full lifecycle from identifying and capturing event information, event audio, managing transcription workflows, and driving real-time transcript publishing, to maintaining quality, speed, and reliability at scale. About the Team: This team is working to expand AlphaSense’s content offering and support the needs of our clients. The team identifies and monitors relevant corporate events, captures high-quality audio, manages transcript generation, and continuously improves turnaround time, coverage, and accuracy. Roles Responsibilities: Own the full lifecycle of event content operations: event identification and tracking → audio capture → transcription → editing → publishing Ensure maximum coverage of relevant live events with minimal misses and industry-leading timeliness and quality Lead and manage team leads, editors, and content analysts Drive hiring, workforce planning, and shift planning for time-zone and live-event coverage Establish monitoring mechanisms to ensure live audio capture happens on time Design and standardize workflows across event tracking, capture, editing, and publishing Implement QA frameworks to monitor transcript accuracy and completeness Use data and reporting to identify trends, training needs, and process gaps Partner with Product and Engineering teams to improve tools and workflows Develop and implement systems to measure team and individual performance Ensure adherence to content usage policies and data confidentiality standards Build contingency plans to mitigate risks related to missed events or technical failures Ensure adherence to organizational policies, compliance standards, and data confidentiality requirements Candidate Requirements: Possesses outstanding ability to drive and inspire teams for optimal performance, while consistently seeking to ever-improve people, processes, technology/AI and tooling to increase efficiencies, timeliness, quality, coverage, throughput - always striving to be best in class. Very curious about technology and AI and welcome and/or suggest new ways of leveraging both to optimize operations Detailed at performance measurement, compilation and reporting of related metrics and execution against OKR’s Strong experience in live content operations, transcripts, or time-sensitive editorial workflows Proven track record of managing large operational teams, including managers or team leads Deep understanding of real-time or near-real-time content delivery environments Ability to manage high-volume, deadline-driven operations with ... (truncated, view full listing at source)