Benefits Account Manager

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. Values Here are our Company Values and we’d love to have individuals who can be a culture add to our team! What We Offer Permanently Remote Pay wired directly to your bank account $50 Monthly Stipend Annual Bonus Performance-based bonuses Flexible PTO Enjoy company time off during some of the major US and PH Holidays Company-issued Device Career fast track for performers and internal mobility Learn from a team of Stanford, MIT, Google and Harvard alumni Grow With Us We’re looking for a full-time, dedicated, and dynamic Benefits Account Manager to join our team. In this role, you will serve as a primary point of contact for your clients, managing their open enrollment and supporting their employee benefits administration needs. You’ll ensure compliance, accuracy, and top-tier service across payroll, benefits enrollments, deductions, and reporting. This is a client-facing role requiring both technical knowledge and strong relationship management skills to deliver a seamless Human Capital Management (HCM) experience. Day in the Life Benefits Administration Support Support clients with employee benefit setup, open enrollment processes, eligibility tracking, and data accuracy. Ensure correct payroll deductions for medical, dental, vision, FSA/HSA, 401(k), and other benefits plans. Coordinate with carriers and internal WS teams to resolve issues related to eligibility files, COBRA, and enrollments. Assist clients with ACA compliance, including 1095-C/1094-C filings and measurement tracking. Troubleshoot and escalate technical issues related to benefits modules or integrations. Client Relationship Management Build strong relationships with clients through proactive outreach, consultative guidance, and consistent follow-up. Train and empower clients to use WS's benefits tools effectively. Monitor account health, identify upsell opportunities, and partner with internal sales teams to expand service usage. Maintain accurate documentation in CRM and case management systems. Who You Are 3+ years of experience in payroll, benefits administration, or HCM support (ADP platform experience preferred). Strong working knowledge of payroll processing, wage hour laws, and benefits compliance (ACA, HIPAA, COBRA). Excellent communication and problem-solving skills with a passion for client service. Ability to manage multiple clients with varying levels of complexity. Experience with ADP platforms (Workforce Now, Vantage, RUN, etc.) is highly desirable. CPP, FPC, or CEBS certification is a plus. Bachelor’s degree in business, HR, accounting, or related field preferred Know More About Workstream https://www.workstream.us/blog/funding-series-b https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/ https://techbuzz.news/buzzworthy-august-27-2021/ Know More About Workstream https://www.workstream.us/blog/funding-series-b https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/ https://techbuzz.news/buzzworthy-august-27-2021/ Additional Information Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discriminatio ... (truncated, view full listing at source)