HR Business Partner, Sales & Operations

HR Business Partner, Sales & Operations WHO WE ARE Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: - Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) - Forbes' America's Best Startup Employers (2021-2024) - Inc. 5000 Fastest-Growing Private Companies - Forbes’ Fintech 50 - Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com http://kin.com and see how we work https://www.linkedin.com/company/kin-insurance/life/kin/. THE OPPORTUNITY Kin is looking for a HR Business Partner to help us strengthen performance, engagement, and retention across our Sales and Operations teams. As Kin continues to grow, our frontline, primarily non-exempt workforce plays a critical role in delivering exceptional service and driving revenue outcomes. This role exists to ensure our people strategy scales alongside that growth. This is a highly hands-on, employee relations–focused role.. You will serve as the primary ER partner for Sales and Operations leaders, managing complex performance concerns, investigations, corrective actions, and policy interpretation with consistency, sound judgment, and a strong understanding of risk. At the same time, this role is not just about managing issues as they arise. As the product owner for Sales & Operations people programs, you will move beyond reactive HR support to proactively design, own, and continuously improve the systems, policies, and processes that power a high-performing workforce. You’ll partner closely with Sales and Service leaders to translate business priorities into actionable workforce strategies that drive performance and operational excellence. YOUR RESPONSIBILITIES - Partner with Sales & Service leadership to design and execute workforce and talent strategies aligned to revenue growth, service level targets, and cost goals. - Own performance management processes end-to-end, including goal setting, calibration, accountability, and documentation standards. - Proactively supports the delivery of all HR processes, initiatives, policies and programs in order to foster a productive and compelling employment experience. - Coach frontline managers and senior leaders to strengthen performance management, address gaps early, and build consistent manager capability across a high-volume, non-exempt workforce. - Analyze engagement, attrition, and productivity data to identify trends, mitigate risk, and implement proactive action plans. - Lead organizational change initiatives (team restructures, policy updates or recommendations, process improvements) with minimal disruption to customer and revenue outcomes. - Advise leaders on FLSA, classification, pay practices, LOA/FMLA, and employee relations matters to ensure compliance and consistency. - Partner with Talent Experience and Total Rewards to optimize processes & build initiatives to support the maturing of our programs. - ... (truncated, view full listing at source)