Sales Manager, Onboarding Specialist

Sales Manager, Onboarding Specialist QUICK SUMMARY Take the role in leading Kin’s post-training "ramp-up" program! Here, you will have a chance to coach new sales agents to quota readiness through performance management, compliant selling excellence, and tight cross-functional alignment. This role also supports the development of emerging talent, including new leaders and supervisors within Kin's Sales Certification Unit. Who we are Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: - Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) - Forbes' America's Best Startup Employers (2021-2024) - Inc. 5000 Fastest-Growing Private Companies - Forbes’ Fintech 50 (2025-2026) - Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com http://kin.com and see how we work https://www.linkedin.com/company/kin-insurance/life/kin/. THE OPPORTUNITY Our Certification & Ramp -Up Unit at Kin Insurance is the critical bridge ensuring newly licensed sales agents develop the consultative selling skills, compliance awareness, and confidence required to meet quota expectations and drive premium growth. We are looking for a high-energy, performance-driven Sales Certification Manager to lead this post-training ramp program. You will be a strategic architect—leading a team of Sales Agents and shaping a high-performance environment where new hires ramp quickly and transition to the production floor based on readiness and hiring cycles. Reporting to the Director of Operations Training, you will partner closely with Sales Leadership, Underwriting, Quality Assurance, and Compliance to ensure agents are prepared to sell confidently, accurately, and ethically before joining a permanent, quota-bearing sales team. YOUR RESPONSIBILITIES - Design, refine, and run a structured, week-by-week ramp curriculum focused on consultative selling, coverage education, quoting accuracy, objection handling, and state-specific compliance expectations - Lead and develop a team of ramp-stage Sales Agents (and/or front-line coaches/supervisors as applicable), setting clear expectations, coaching rhythms, and ramp-to-quota milestones - Coach to behaviors and outcomes by managing leading and lagging indicators (e.g., premium written, close rate, quote-to-bind, call volume, follow-up cadence) - Conduct readiness evaluations and final certification decisions; manage the handoff process to permanent sales leadership to ensure only performance-ready talent transitions - Establish and maintain performance dashboards and operating cadences to monitor conversion, pipeline health, early-lifecycle retention indicators, and cohort progress against benchmarks - Partner cross-functionally with Underwriting and Product to ensure agents are current on appetite changes, pricing shifts, and coverage updates—and translate those updates into ramp enablement - Work closely with QA ... (truncated, view full listing at source)